David Estrada

Experience

• 

  KUKA Sistemas de Automatización S. A.

  Jan 1998 - Jan 2005

  Jefe de área de servicio - Industria del automóvil
• 

  Schneider Electric

  Feb 2005 - now

  As the Head of CS&Q Digital, I lead a dedicated team focused on delivering proactive digital solutions that align with our strategy and meet the evolving expectations of our users. Our mission is to digitally empower the Customer Satisfaction & Quality teams, optimizing processes, enhancing decision-making, and driving continuous improvement. We emphasize governance, collaboration, and innovation to ensure excellence in all our initiatives.By fostering a culture of synergy and cross-knowledge, we identify and scale impactful projects, ensuring they receive the necessary support and funding. Show less Within the Global Customer Satisfaction & Quality organization, and under the CS&Q-Data & Analytics team, I help the organization leading the research of the use of advanced technologies connected to our current & future challenges in CS&Q. Also I am acting as a bridge connecting the Business requirements and the application of technologies covering different use cases.One of my task is also, to support the local initiatives in the field Analytics (BI, AI, Data..) on CS&Q subjects connecting them with global ones and looking for synergies and possibilities to be scale up.Finally, I manage the "Data Science" needs of the CS&Q team members as well as specific projects on demand. Show less Within the scope of Global Operations (EMEA, APAC and South America), ensure the effectiveness of the company's customer feedback processes and led closed-loop. Ensure the alignment of improvement actions with the customer's feedback by considering different strategies depending on the business priorities.Animate the CSLD network in more than 100 countries, coaching people about the process and change management.Analyze customer feedback at group level generating insights and establishing key drivers of experience.Design & Produce actionable reports at global and operational level, shorten the time to detect & react in front of dissatisfaction areas and/or business opportunities Show less

  • Head of CS&Q Digital

    Aug 2024 - now

  • Anticipation & Advanced Services Director. Data & Analytics - Global CS&Q

    Jul 2021 - Oct 2024

  • Global Customer Experience Intelligence & Analytics Senior Manager

    Aug 2015 - Aug 2021

  • Global Customer Satisfaction & Loyalty Development Senior manager

    Dec 2014 - Jul 2015

  • Customer Satisfaction Excellence Director

    Mar 2013 - Nov 2014

  • MarCom Manager (Businesses Power & Buildings)

    Nov 2011 - Feb 2013

  • Director del Instituto Schneider Electric de Formación

    Feb 2009 - Dec 2011

  • Gerente Comercial, Instituto Schneider Electric de Formación

    Jul 2007 - Jan 2009

  • Resp Área Nuevas Tecnologías Educativas & Resp. Área de Formación Automatas

    Jan 2006 - Jun 2007

  • Responsable de área de formación de Autómatas Programables

    Feb 2005 - Dec 2005