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Manjula Munagapati

Manjula Munagapati

Technical Support Officer

Followers of Manjula Munagapati478 followers
location of Manjula MunagapatiHyderabad, Telangana, India

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  • Timeline

  • Skills

    Incident management
    Requirements analysis
    Itil
    It service management
    Service delivery
    Problem management
    Sdlc
    Vendor management
    Service management
    Sla
    Service desk
    Team management
    Itil certified
    Transition management
    Release management
    It operations
    Process consulting
    Pmo
    Itil v3 foundations certified
    It outsourcing
    Global delivery
    Project management office

  • About me

    Project Manager at AT&T. Location ... CSC. May 2009 – November 2011 (2 years 7 months)Hyderabad Area, India ... Manager at Deloitte Consulting Limited...

  • Education

    • Muffakham Jah College of Engineering & Technology, Osmania University, Hyderabad

      2001 - 2005
      Bachelor of Engineering (B.E.) Industrial & Production Engg

    • Welingkar Institute of Management

      2011 - 2012
      Ex-PGDM General Management

  • Experience

    • HCLTech

      Oct 2005 - Jan 2007
      Technical Support Officer

    • Wipro

      Jan 2007 - May 2009
      Systems Engineer/Request Management Lead

    • DXC Technology

      May 2009 - Nov 2011
      Service Delivery

      (Previously CSC)

    • LTI - Larsen & Toubro Infotech

      Dec 2012 - May 2013
      Lead

    • AT&T Global Network Services India Private Ltd.

      May 2013 - now
      Sr Project Manager

      Currently working with AT&T for the past 10+ years as a Project/Program Manager and skilled in working to define project deliverables and handling medium to large IT Infrastructure projects. • Managed multiple Projects simultaneously keeping Project Stakeholders informed of project milestones and progress via various internal tools, reports, and periodic status meetings.• Planned and managed all aspects of projects from Initiation to Closure. Risk and Issue management.• Organized and managed resources to deliver the project as per the baseline scope, cost, and time. • Interfaced with cross-functional teams encompassing presales, Application/Server teams, networking (LAN/WAN/FW/DNS/ Hosting/voice), and with vendors (Cisco, Juniper) for HW procurement. NCR engagements when needed. Circuit Provisioning/ Router- Switch Refresh Projects/ program (Enterprise Network Planning, solutioning & Deployment) in Hybrid (Waterfall, Agile) environment.• New sites build up. Done Refreshes and migrations at Data Centers. • Used tools like Trunexus, Salesforce, GPS, Athena, Service Now.• Customers supported: City of Chicago, NYCT, BMO Harris, IBM – Bluesky, KyndrylSignificant Projects:Lead SD WAN Deployment program for AMERICAs Region. Under this, migrated almost 120+ IBM sites to SD WAN in AMERICAS Region. Part of this program... conducted site surveys, HW procurement, installing, circuit extensions and finally migrating site to SD WAN. Currently working on IBM - Kyndryl Separation projects. As part of this, migrating/Separating network between IBM & Kyndryl. Tech Specialist | AT&T Global Business Services, Hyderabad | May 2013 – May 2015Part of LCM team, handling process such as Major Incident Management, Problem Management (RCA Write Up, Trend Analysis, Error Control and Service Improvement Planning), Change Management, NOC Management, Processes & functions. Show less

  • Licenses & Certifications