Ernie Kratsas

Experience

• 

  Outback Gear

  May 2000 - Jul 2002

  Supervisor of Internet Sales Shipping and Inventory

  Placing merchandise orders.Build and maintain website and database.Prepare all invoices to be shipped to customer.

• 

  BP

  Aug 2002 - Nov 2003

  Customer Service Representative/ Night Shift Lead

  In charge of inventory and organization of merchandise.Informed of any mishaps that occurred on the Night Shift.

• 

  KraftMaid Cabinetry

  Dec 2003 - Feb 2007

  Assembler

  Part of a 14 person team that assembles smaller cabinets.Top 25% of productivity in the company.Position requires use of leadership and teamwork skills daily.

• 

  Dell

  Mar 2007 - Sept 2012

  Service Sales Specialist

  Sales position that worked business to business handling multiple accounts, some multi million dollar accounts.

• 

  TransFirst

  Nov 2012 - Jul 2013

  Account Executive

  Managing merchant accounts for the NFIB and interacting/consulting with the memebers.

• 

  Dell

  Nov 2013 - Nov 2016

  Training help desk support agents to support Dell service customers such as Boeing, Honeywell, Tyco Integrated Security and others. Assist users with IT related issues and help user's get back to work quickly. Worked with numerous companies that Dell supports.

  • Technical Trainer

    Apr 2016 - Nov 2016

  • Help Desk Specialist

    Nov 2013 - Apr 2016
• 

  NTT DATA, Inc.

  Nov 2016 - now

  Technical Trainer

  Train help desk agents that support NTT Data customers such as Tyco Integrated Security, Honeywell, Viacom and other accounts.