An Nguyen

Experience

• 

  University of Washington Tacoma

  Jun 2018 - Jun 2019

   Proficiently utilized Adobe Photoshop, Illustrator, Canva, and Mailchimp to create visually engaging marketing content for the Office of Global Affairs newsletter, promoting global opportunities.  Managed and updated the Study Abroad Blogger's website.  Provided insights to enhance students' study abroad experiences. - Greeted and assisted students, faculty, and staff in person and over the phone, providing information and directions as needed.- Responded to support tickets to assist both faculty and students with department programs, applications, surveys, etc. - Maintained and updated office databases and records, and prepared reports as needed.- Assisted with processing and filing paperwork, including course evaluations, student forms, and other administrative documents with detailed accuracy. - Blogged for the Office of Global Affairs on study abroad experience. - Required good writing and critical thinking skills.

  • Global Affairs Fellow

    Jan 2019 - Jun 2019

  • Front Desk Assistant

    Jan 2018 - Dec 2018

  • Blogger

    Jun 2018 - Sept 2018
• 

  EPIK (English Program in Korea)

  Feb 2020 - Sept 2021

   Designed and led English lessons catered to diverse individuals and groups, enhancing the learning journey.  Optimized academic strategies and innovatively tackled challenges posed by remote learning during the pandemic.  Planned and managed two extracurricular English programs, yielding remarkable results for more than half of the participants.

  • TEFL Certified English Educator

    Feb 2020 - Sept 2021

  • TEFL certified English teacher

    Feb 2020 - Aug 2021
• 

  Kathy's Nails

  Oct 2021 - Jun 2023

  Manager

   Proactively addressed customer inquiries and feedback to enhance the in-store experience.  Achieved a 70% client retention rate by cultivating a consistently delightful customer journey. Coordinated scheduling, inventory, and transactions to ensure smooth operations.

• 

  Designlab

  Sept 2022 - Sept 2023

  UX Design Fellow

   Completed 500+ hours of comprehensive UX training, resulting in extensive case studies addressing user experience challenges through research-based solution ideations.  Utilized usability testing tools such as Maze, design tools such as Figma, Adobe Suite, and Canva, and project management tools such as Miro to conduct proper research, data analysis, wireframing, prototyping, and user testing.