Jyothi P

Experience

• 

  DXC Technology

  Nov 2021 - now

  Information Security Analyst

  ->> To run the Priority 1 / Priority 2 process effectively, leading the Technical Teams/Support Groups through troubleshooting and customer communications.• To ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements (SLAs). • To be responsible for assigning Priority 1 / Priority 2 incidents. • To ensure that Incidents assigned to their Support Groups are resolved and that service is restored. • To monitor the Incidents and manage workload in their respective queues to ensure that Service Level Agreement (SLA) • To monitor the progress of Incidents and Requests within other IT unions to ensure SLAs are being met and services are being restored. Show less