Jo Ann Simpson

Experience

• 

  Kelly Services

  Jan 1981 - Jan 1999

  Direct and support operations and human resources activities for 9 branch offices that included selection, training, development and performance management of 9 branch managers and 22 service coordinators. Served as the lead in customer service at sales presentations, troubleshooting service issues and the main contact for services issues that were escalated beyond the servicing branch office.Developed and implemented staffing coordinator training program that reduced time from hire to fully trained by one month with an increase in overall job knowledge. Created "mentor" program for all new staffing coordinator's that improved retention of staff and increased productivity.Aligned service staff with sales representatives to increase sales and customer satisfaction rates.Sold first company on-site partnered staffing site.Served on an international panel of operations managers at our corporate headquarters which met annually to review and share best practices.Selected to train branch staff on automation system locally as well as nationally; Served as the lead "Quality Advisor" to actively integrate our quality imitative into the day-to-day activities. Show less

  • Operations Manager

    Jan 1990 - Jan 1999

  • Service Manager

    Jan 1984 - Jan 1990

  • Staffing Coordinator

    Jan 1981 - Jan 1984
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  City of Covington

  Apr 2001 - Oct 2021

  Human Resources Director
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  St. Elizabeth Healthcare

  Jan 2004 - Dec 2014

  Trustee
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  Jogotravel

  Oct 2021 - now

  Independent Travel Advisor