Diosyl Tolentino

Experience

• 

  Hewlett-Packard

  Apr 2008 - Oct 2013

  Duties and Responsibilities:Working in the Application Operation Monitoring team with the primary responsibility of restoring supported web technology services with resolutions to reduce or eliminate unplanned service outages following specific customer standards and processes. Also handles requests made by the callers on application supported technologies. Incident Management• Troubleshoot and resolve application-related incidents (reported by users or detected by application monitoring solution)• Monitor, maintain and resolve server downs on supported service via Remote server desktop Connection in Windows Servers and Putty in Unix based Operating System (Linux or Sun Solaris)• Ensure that users/customers were informed regarding incidents and requests for information through e-mail.• Participate and communicate in a global team to ensure a high quality service to users and customersRequest Management• Perform WebSphere and Unix application deployment requested by the application team. • Process web monitoring requests, and other request that were supported by application operation monitoring team• Handles Application Development and other standard service request like adding and updating groups and user. • Perform scheduled maintenance on WebSphere and Unix application with the participation of application support.SPOC task (Single Point of Contact of the team)• Create and update the document for owned applications like B2B(Business to Business), OLCS (OnlineCustomerSupport) and CustomerEDI Show less • Package applications to defined customer standards within agreed turnaround times.• Used InstallShield Admin Studio (Windows Installer Packaging Software) as specific packaging technology and other commonly available tools and utilities such as Regmon and Filemon from SysInternals.• Test packaged software and troubleshoot installation problems and conflicts• Acts as project technical resource or Subject Matter Expert in specific packaging technology.• Owner of tools and processes associated to specific account• Use Windows default Administrator utilities like Registry Editor, GP Editor, Computer Management, Computer services• Build test environments on stand-alone and server-client PC systems to ensure compliance with standards and full functionality of an application. • Creates required documentation including technical documentation, test plans and Standard Operating Procedures.• Performs troubleshooting of various applications software issues related to configuration, integration with other desktop applications and/or application dependencies to enable to remote installation according to pre-defined specifications on the customer’s desktops.• Develop, troubleshoot and test application in customer environment images via VM Ware (Virtual Machine Software) to run on web installations in automated manner and full configured packages installer. Show less • Package applications to defined customer standards within agreed turnaround times.• Used InstallShield Admin Studio (Windows Installer Packaging Software) as specific packaging technology and other commonly available tools and utilities such as Regmon and Filemon from SysInternals.• Test packaged software and troubleshoot installation problems and conflicts• Acts as project technical resource or Subject Matter Expert in specific packaging technology.• Owner of tools and processes associated to specific account• Use Windows default Administrator utilities like Registry Editor, GP Editor, Computer Management, Computer services• Build test environments on stand-alone and server-client PC systems to ensure compliance with standards and full functionality of an application. • Creates required documentation including technical documentation, test plans and Standard Operating Procedures.• Performs troubleshooting of various applications software issues related to configuration, integration with other desktop applications and/or application dependencies to enable to remote installation according to pre-defined specifications on the customer’s desktops.• Develop, troubleshoot and test application in customer environment images via VM Ware (Virtual Machine Software) to run on web installations in automated manner and full configured packages installer. Show less

  • Application Support Engineer

    Jul 2012 - Oct 2013

  • Global Rapid Application Deployment Specialist

    Apr 2009 - Jun 2012

  • Software Packaging Specialist

    Apr 2008 - Aug 2009
• 

  IBM

  Oct 2013 - Mar 2017

  System Administrator and Middleware Support

  Manage Server and Middleware Applications

• 

  Teradata

  Feb 2018 - Dec 2021

  Data Integration Specialist
• 

  Eclaro

  Dec 2021 - Jan 2023

  Hadoop/Linux System Administrator
• 

  Collabera/Amdocs

  Mar 2023 - Jul 2024

  L2 Application Support
• 

  Amdocs

  Jul 2024 - now

  L2 Application Support