Windon Ramos

Experience

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  Mövenpick Hotel Jumeirah Lakes Towers

  Aug 2014 - Jan 2019

  To plan, supervise, coordinate & monitor all the requests for Housekeeping and Engineering team with the residents and ensure work is complete, and to ensure payment and case closure in guest ware.To make sure an accurate posting, refund, deposits or payment in Opera.Systematically file daily report and documents to comply with audits requirement.Consistently update issues to the Residential, Housekeeping and Engineering Team as necessary.Handle Resident’s complaints / requests and follow up in a professional manner to ensure high standards of service.Train and develop the residential services team in the departmental operating standards. Show less Display great welcoming / farewell to residents, and provide a memorable service at all times.Conducting meeting for new resident to give information, rules, procedure and policies of the building.In-charge of updating the daily housekeeping and maintenance revenue.Follow the “moving in / out procedures”, follow up on the dates and other related informationTo conduct a Resident Information Meeting and update resident’s profile in the PMSResolve / report resident’s complaints or requests and liaise with the party concerned to ensure immediately follow up has been made. Show less

  • Accounts Receivable Officer

    Nov 2016 - Jan 2019

  • A La Carte Services Coordinator

    Sept 2015 - Nov 2016

  • Residential Services Agent (Receptionist)

    Aug 2014 - Aug 2015
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  Grand Plaza Mövenpick Media City

  Jan 2019 - Apr 2021

  Accounts Receivable Officer (Pre-opening)

  Reconciliation of AR ledger with general ledger, advance deposit to account, credit card and payment allocation. Dispatch of travel agencies, corporate companies, government offices and group invoices. Preparing and reviewing of no show and cancellation report on a daily basis. Prepare reminders and follow up letters to the clients for delayed payments. Timely payment of travel agency commission. Maintain up to filing system for paid & unpaid invoices.

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  Fairmont The Palm, Dubai

  Apr 2021 - May 2024

  Centralized Accounts Receivable Supervisor

  As a senior supervisor, I oversee the entire A/R section and handle a team of A/R supervisors;Track and ensure all accounts receivable transactions are completed in a timely manner, collection procedures are implemented for such accounts in accordance with established credit agreements and deadlines are met by all team members;Communicate with the managers to ensure all deposit requirements are being met and that all clients either have approved direct billing or are fully pre-paid before their events;Review all requests for credit facility application and approve as appropriate and communicate approval or non-approval to the managers accordingly;Prepare necessary month-end reports as per Director of Finance’s requirements;Prepare A/R credit meeting presentation and discuss with Director of Sales, Rooms, Finance and General Manager; andMaintain a close working relationship and communicate with the Sales, and Front Office and other departments as required; Show less

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  Sofitel Dubai The Obelisk

  May 2024 - now

  Assistant Credit Manager