Rahul Jain

Experience

• 

  Raj Kumar Rajesh Kumar

  Jun 2017 - Jan 2018

  Accountant

  Being at this position I've managed their accounting books and have filed GST returns for them.

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  Sharda University

  Jan 2018 - May 2021

  Class Representative

  Being at the position of Class Representative(CR) I have served as a medium of communication between my fellow classmates and my teachers, co-ordinators, HODs and have actively participated in and solved the day-to-day issues of my class. Also, being in this role I was a part of the Student Council that was responsible for major communications regarding improvements and initiatives that could help improve the curriculum of the school.

• 

  India Expo Mart & Centre

  Oct 2019 - Oct 2019

  Assistant to GM (Operations)

  While volunteering in the Handicrafts Expo which was of 8 days, I performed the duty of Assistant to Additional GM (Operations) wherein I liaised between the General Manager and the Top management of the expo regarding any shortcomings or problems faced by the floor managers during their operations.

• 

  Roots Companion

  Jul 2020 - Jul 2020

  Graphic Designer

  Being at the position of Business Development Executive Intern I've fulfilled the following responsibilities:Developed social media campaigns that help to achieve corporate marketing goals.Monitored the company’s social media accounts and offer constructive interaction with users.Analyzed the long-term needs of the company’s social media strategy and suggest the same.Created methods for reaching to the potential clients and generating the leads in the same.

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  Cvent

  Feb 2021 - now

  - Work closely with the onboarding and account team to strategize the workflow of events while optimizing the use of available features for best results. - Identify lead generation opportunities for upselling different features to our clients which are then pursued by our Sales team. - Present product demonstration to potential and existing clients- Manage live events as dedicated technical support alongside the client's team.- Ensure quick troubleshooting and resolution for escalations with the technology and product team while keeping the account team in the loop in case of risk. - Assist with the implementation of internal and external tools like Zoom and Brightcove. Mostrar menos • Handling and monitoring all aspects of event building on the Cvent platform for local and international clients• Support clients over the phone and email by answering their product questions and offering technical assistance• Gather client requirements and expectations to influence future product releases• Support clients with effective and efficient management of their event registrations• Communicate with the client and review the initial implementation with them and make required changes and suggestions as per their event needs• Provide suggestions to the client to improve the overall result of the implementation and help clients meet their goals• Assisting clients with creating relevant reporting before, during or post their event as per their requirements• Document all communication with the client in CRM system, Salesforce. Mostrar menos

  • Sales Engineer II

    Jan 2024 - now

  • Senior Escalation Desk Consultant

    Feb 2023 - Jun 2024

  • Escalation Desk Consultant

    Oct 2022 - Feb 2023

  • Attendee Hub Consultant

    Jan 2021 - Oct 2022

  • Associate Product Consultant

    Feb 2021 - Jan 2021