Ginger Shenouda

Experience

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  United States Air Force

  Jun 2004 - Oct 2009

  Education Advisor/Counselor- Contractor

  -Provided education and training, veteran's assistance counseling and financial aid advisement to all branches of the military and DOD Civilian Personnel in the national capital area as well as to personnel supported by Bolling Education Services Center and their dependents.-Assisted Resource Manager with invoice payments and billing inquires, debt collection and grade retrieval. Process reimbursements through tracking and maintenance of withdrawals and failing grades as well as provide overall grade maintenance.-Managed military education records.-Trained staff and customers utilizing on-line Tuition Assistance processing through the Air Force Portal and the Air Force Virtual Education Center.-Provided training, briefings, and education updates to airmen. -Counseled Community College of the Air Force-Counseled commissioning programs.-Created tuition assistance and education goals for enlisted members and officers.-Worked directly with civilian schools and academic institutions. -Provided educational updates and processed professional military education (PME) enrollments, reactivations, and course extensions through Military Personnel Data System (MILPDS).-Scheduled testing appointments.-Maintain knowledge of academic standards and regulatory policies.-Performed front desk and customer service duties and general office maintenance as needed. Show less

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  BAM Technologies, LLC

  Oct 2009 - Jul 2016

  Worked with Business Owners to transition entire company from waterfall practices to Agile Scrum framework over the course of 1 year.-Scrum Master for 3 large projects. -Ambassador for Agile and Scrum processes for the company and ensure that proper agile methodologies and scrum activities are carried out by Product Owners and Development Teams. -Support and educate Product Owners on INVEST principles, backlog refinement, backlog prioritization, epics, user stories, release planning, forecasting, and Agile roadmaps.-Guide the team on improving, self organizing and coaching the team on best practices of Agile, Scrum, Kanban, Test Driven Development, Acceptance Test, Selenium Automation tests.-Facilitate discussion, resolve conflicts, encourage decision making, and provide support by removing impediments preventing teams from achieving scrum goals.-Facilitate backlog grooming meetings, planning meetings, daily scrum meetings, reviews, and retrospectives. -Help team establish sprint team goals and work with team to achieve them.-Monitor kanban boards to improve transparency and monitor overall progress of scrum teams.-Provide business analyst support; create user stories, acceptance tests, product backlog items, conduct gap analysis, root cause analysis, provide input on prioritization -Gather client requirements and translate them to testable user stories with acceptance criteria.-Provide input to the team on design solutions and implementation of requirements and user stories. Show less -Created quality assurance department for company.-Currently manage a team of 6 test engineers. -Developed internal quality assurance processes and procedures and perform periodic quality audits.-Train Product Analysts on how to properly gather client requirements and translating them to testable agile user stories. -Gathered customer requirements during client meetings, user acceptance testing, and usability studies, and translated them into testable user stories-Manage schedule and resources, and configuration management activities for ten plus projects as it relates to software testing.-Conducted requirement ambiguity reviews, gap analysis, risk assessment, cause and effect graphing on functional and non-functional customer requirements.-Empower software testers to create, maintain, and oversee manual test cases and test plans in Microsoft Test Manager and create, maintain, and oversee automation tests via Selenium and Telerik Test Studio tools.-Use Microsoft Visual Studio- Team Foundation Server (TFS), Microsoft Test Manager, Specflow. -Proficient with SQL queries.-Adept at Waterfall, V Model, Scrum, RAD, CMMI and Agile methodologies.-Familiar with Continuous Integration techniques, Test Driven Development and Dev Ops methodologies.-Extensive experience with manual testing, exploratory testing, usability testing, user acceptance testing, regression testing, smoke testing and fuzz testing. -Oversee testers and Test for 508 compliance disability testing activities; WAVE, FAE, JAWS, color-blindness tools, and mouse-less navigation.-Create in depth reports for every testing cycle.-Plan, organize, and conduct usability studies and user acceptant testing.-Run tests, debug, document bugs and manage defects.-Extensive experience with staffing, interviews, HR management, mentoring, training and team building activities. Show less -Conducted requirements gathering meetings and change analysis meetings.-Created and maintained requirements as part of change management.-Tested new functionality, created incident reports, and triaged bugs. -Assisted developers with root cause analysis and technical solutions to meet client needs. -Conducted face-to-face and teleconference software trainings for new and current functionality.-Created user manuals, memo, reports, and training documents.-Provided customer and technical support to client, academic institutions, and other individuals associated with the project.-Participated in technical interchange meetings and other related developer meetings.-Assisted IT Program Manager in daily activities.-Maintain knowledge of IT industry standards and education and training regulations Show less

  • Scrum Master

    Jul 2015 - Jul 2016

  • Quality Assurance Test Manager

    Aug 2010 - Jul 2016

  • Product Analyst

    Oct 2009 - Aug 2010
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  Capital One

  Jul 2016 - now

  Manage FGAC team under Data Access Management program

  • Sr Manager, Data Engineering

    Aug 2021 - now

  • Senior Manager, Technical Program Manager

    May 2018 - Aug 2021

  • Chief of Tech Strategy and Comm. -Data Persistence

    Apr 2017 - May 2018

  • Technical Scrum Master, Manager

    Jul 2016 - Apr 2017