Eleonora Leo

Experience

• 

  Sapienza Università di Roma

  Jun 2009 - Jan 2009

  Field archaeologist at the Etruscan city of Veii excavation in Rome, Italy Field archaeologist at the Temple of the Vestal Virgins in the Roman Forum in Rome, Italy

  • Archaeologist

    Jun 2009 - Jan 2009

  • Archaeologist

    Jun 2009 - Jun 2009
• 

  Sapienza Università di Roma

  Jun 2011 - Jan 2011

  Researcher

  Cleaned, cataloged and restored pottery from the city of Veii in Rome, Italy

• 

  Sapienza Università di Roma

  Jun 2012 - Nov 2012

  Conducted research on Roman pottery found at the Tempio delle SS. Stimmate in Velletri, Italy Cleaned, cataloged and restored Roman pottery from the Roman Forum (Meta Sudans area) in Rome, Italy

  • Researcher

    Oct 2011 - Nov 2012

  • Researcher

    Jun 2012 - Jan 2012
• 

  Lulu Guinness

  May 2013 - Sept 2014

  U.S. Store Manager

  • Managed a team of five Sales Associates: hired and trained new staff members on product knowledge, company’s policies and procedures• Achieved monthly sale objectives and delivered accurate financial reports to headquarters in London • Managed USA Customer Service line• Planned in store promotional events as well as maintained public relations with fashion magazines and provided them with press samples for editorials

• 

  Frosch&Portmann Gallery

  May 2014 - Jan 2014

  Gallery Assistant

  • First point of contact with clients, artists and visitors• Provided information on exhibitions, artists and prices• Assisted owner and curator with fragile art handling and installation• Responsible for all opening and closing duties

• 

  Bernarducci Meisel Gallery

  Sept 2014 - Oct 2015

  Executive Assistant to the Director

  • Managed the director’s personal and professional calendar and assisted with travel arrangements • Managed correspondence, contacts, database, and mailings• Assisted with bookkeeping tasks including processing bills and sending payments to vendors, entering financial data into QuickBooks, verifying and processing reimbursements for employees’ expenses, reconcile CC/bank accounts• Collaborated with registrar regarding inventory management• Supported the preparator regarding packing/crating, as well as installation of artwork• Assisted with artist related projects, sales previews and client relations • Assisted with gallery openings, events and art fairs Mostrar menos

• 

  Phillips

  Oct 2015 - May 2018

  • Managed the Client Services Department schedule • Hired and trained new part-time and full-time staff• Oversaw the in-person registration process for all auctions• Supported the Bids Department with client registrations across all platforms• Performed auction room roles such as: telephone bidding, bid clerking, entry clerking and online clerking• Curated and organized the annual Phillips Staff Art Show• Liaised with other auction houses to obtain the seasonal schedule of sales and managed Phillips’ calendar • Scheduled third-party vendors, catering services, and additional staff to support art previews Mostrar menos • Greeted clients, answered phone calls and questions about artwork• Acted as a liaison between clients and the various departments for pick up or drop off of artwork• Processed payments for works bought at auction, and drafted property receipts for incoming artworks• Supported the Bids Department with bids registration• Managed the New York and London inventory of past and current catalogues• Oversaw global distribution of catalogues to Phillips’ regional offices and specialists worldwide• Collaborated with the Marketing & Events Department to organize receptions and private viewings• Created and updated client accounts on Phillips’ database Mostrar menos

  • Client Services Manager

    Oct 2016 - May 2018

  • Client Services Representative

    Oct 2015 - Oct 2016
• 

  Artsy

  May 2018 - Oct 2023

  • Client Relations & Sales Management: Building long lasting relationships with Artsy’s clientele and closing sales across all business channel — auctions, galleries, or private sales.• Advisory Services: Helping Artsy’s top clients navigate the art market by providing guidance on valuation, investment opportunities, bidding strategy, artwork condition assessments, buyer’s premium, sales taxation, and shipping logistics.• Data Analysis (via Looker): Delving deep into data to understand clients’ engagement with the platform, ensuring no interaction goes unnoticed and every feature is optimized to its fullest potential.• User Experience Research: Leading client interviews, managing insights through Dovetail, and sharing findings with internal stakeholders to refine the business strategy.• Bridging Product Teams & End Users: Fulfilling a pivotal role as the conduit between the Product Teams and our users. Overseeing surveys and ensuring data collection via Survey Monkey. Mostrar menos • Managed relationships with clients bidding in auctions, assisting throughout their whole experience with questions regarding bidding strategy, artwork value and condition, buyer’s premium, sales tax and shipping• Managed relationships with commercial auction houses and nonprofits• Managed outreach campaigns directed to clients to promote ongoing auctions• Collaborated with Marketing Team to increase auctions visibility by surfacing noteworthy property at upcoming auctions• Spearheaded the rollout of a new identity verification system for clients and trained internal teams on the new process• Participated in Live international auctions in different parts of the world by placing clients’ bids in english or italian• Contributed to articles published by Artsy Editorial Mostrar menos

  • Senior Manager, Collector Services and Sales

    Jul 2019 - Oct 2023

  • Manager, Auctions Collector Relations

    May 2018 - Jul 2019