Sean Rodgers

Experience

• 

  Outback Steakhouse

  Apr 2008 - May 2017

  Assistant Manager & Headwaiter

  Managed daily customer service operations, prioritizing customer satisfaction, and creating a welcoming atmosphere. Trained, scheduled, and managed a team of employees. Facilitated company goals and tracked sales and expenditures. Managed inventory, regulated customer issues. Organized and participated in company-sponsored events and partnerships programs.

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  Toms River Regional Schools

  Jan 2013 - May 2016

  Substitute Teacher
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  Wawa, Inc.

  Mar 2016 - Mar 2017

  Customer Service Supervisor

  Managed daily customer service operations, prioritizing customer satisfaction, and creating a welcoming atmosphere while addressing customer concerns and resolving issues. Handled product coding, ordering, and inventory regulation using knowledge of food service and hospitality. Trained employees on food safety, sanitation, and consistency. Managed money handling/money drops and tracked food spoilage costs. Managed computer-based training, food expediting, and customer relationship management.

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  FirstEnergy

  Aug 2016 - now

  Designed electrical distribution systems in compliance with company and state standards. Acted as a liaison between clients and the company, providing technical support and consulting services to ensure customer satisfaction. Managed contracts, permits, easements, and joint-use agreements, ensuring all project-related documents are in order and properly executed. Utilized distribution standards and engineering practices, demonstrating a strong foundation in ensuring safe, efficient, and compliant systems. Used a combination of hand and digital drawing methods, including CREWS and CAD-GIS systems, to create precise and efficient designs. Collaborated with engineers to address repairs and upgrades to electrical circuits, contributing to the company's overall success. Maintained the accuracy of records and assisted with engineer and distribution control center needs for infrastructure reliability. Responded to emergency situations, performing hazard assessments and damage assessments during storm crisis Show less

  • Advanced Technical Specialist

    May 2024 - now

  • Distribution Electrical Designer

    Sept 2021 - May 2024

  • Meter Reader

    Aug 2016 - Sept 2021