Jason Gentile

Experience

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  City of Stamford

  Dec 2015 - Jun 2019

  Para educator

  • One-on-one Para for children with disabilities• Assumed all duties of regular classroom teacher; followed lesson plans and provided classroom management

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  NBC Sports

  Feb 2018 - Apr 2019

  Runner

  -Research statistics on players, venues, etc. for various sporting events each day-Create accurate report for Sports Analyst for live television coverage -Help manage control room -Support and shadow director and producer during live shows

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  Datto, Inc.

  Sept 2018 - Nov 2018

  Data Research Analyst

  -Practiced C++-Preformed various amount of research projects that were derived from a potential client list with thousands of entries -Researched data of leads through company websites, and Linked-in

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  Ropart Group

  Oct 2018 - Mar 2019

  Administrative Assistant

  -Responsible for creating and submitting monthly expense reports for Managing Director -Maintaining dukes and records on document management system-Support foundation by preparing gift checks and tracking pledge agreements-Provided personal assistant duties including arranging travel, scheduling appointments, meetings and reservations

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  ENT and Allergy Associates

  Mar 2019 - Sept 2019

  Customer Support Specialist

  -Manage files both paper and electronic with sensitive and confidential information -Answered, researched and resolved inbound calls from patients, prospective patients and others -Documented and responded to all inquiries -Used computer system to generate information necessary for documentation/response to inquiries -Updated information in electronic patient charts according to policy and procedure -Tested beta software; QuickApp

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  Teachers'​ Retirement System of the City of New York

  Sept 2019 - Mar 2020

  Beneficiary Examiner

  -Inform current teachers/retired teachers in their pension and Tax Deferred Annuity -Advise on deficits, loans, withdrawals, contributions and rates-Provide support for user account creation in ASPEN

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  Consolidated Technologies, Inc. (CTI)

  Mar 2020 - Nov 2020

  Client Service Specialist

  • Utilized Optix platform to handle multiple inbound and outbound calls, providing technical support and assistance to customers.• Expertly resolved customer service tickets through ConnectWise, ensuring timely and effective problem resolution.• Troubleshot and resolved issues related to Avaya phones and alarms, ensuring uninterrupted access for customers.• Implemented necessary security measures to provide customers with remote access to work materials, ensuring data confidentiality and integrity.• Re-coded, evaluated, and supervised tickets on multiple service boards.• Assigned and dispatched remote and field technicians to job sites, coordinating with clients to ensure timely resolution of security-related issues.• Performed follow-ups with customers, keeping them informed about the status and progress of their tickets, and addressing any additional concerns. Show less

• 

  Packaging Efficiency Solutions (PES)

  Nov 2020 - Jul 2021

  Project Manager/Coordinator - Service Manager

  • Managed a variety of intricate projects and correlating budgets.• Updated ongoing documentation and relevant information pertaining to projects’ timelines.• Led meetings with clients to discuss project progression.• Confirmed shipment of parts and other necessary materials with the Parts Department.• Created bill of lading document to track incoming and outgoing shipments.Service Manager• Oversaw service technicians during off-site projects; record specific hours for client billing.• Worked with clients to coordinate hours of service and generate sales quotes/request purchase orders.• Recorded and organize detailed information on service technicians’ daily tasks.• Approved expense reports for service technicians.• Managed ticketing system (Dynamics 365). Show less

• 

  McKinsey & Company

  Jul 2021 - Jul 2023

  Associate

  • Quality Control Audits• Calculated weekly statistics for participants on progress and email updates via mail merge.• Mathematized weekly reports on percentages for team meetings.• Customized the McKinsey workplan communication for the team, regarding the agenda per week• Generated synthesis emails/PowerPoints on weekly data.• Created discussion board postings.• Graded participants work assignments on Business Strategy, Problems Solving and Business Fundamentals. • Updated and calculated participant tracker daily on progress reports, efficiency and engagement percentages.• Supervised time and agenda for webinars.• Inbox Management. Show less

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  LTS

  Dec 2021 - now

  • Vendor Management: Liaise with vendors to negotiate prices, terms, and delivery schedules; ensure timely ordering of products and supplies in alignment with budget constraints. Confirm Purchase Orders and Sales Orders align with inventory prior to approval and send to vendors.• Inventory Oversight: Conduct daily, weekly, and monthly inventory audits to minimize discrepancies and ensure inventory accuracy. Present weekly updates and analysis to senior management.• Process Automation: Develop automated workflows on Monday.com to streamline form submissions, improving response time and reducing manual effort.• Power BI Analytics: Design and implement Power BI dashboards using DAX through BigQuery and Power Query to automate compliance and inventory reporting, reducing manual report creation and enhancing data visibility.• Compliance Reporting: Generate and analyze daily, weekly, and monthly compliance reports, achieving a 30% increase in compliance submissions through targeted follow-ups and reporting.• System Administration: Monitor over 50 boards on Monday.com, create support tickets, and handle escalated customer service calls. Dispatch issues, conduct camera sweeps for product tracking, and manage courier dispatches.• Technical Reporting: Query Jofemar systems to verify product dispensing logs, exported data, and ensured complete visibility of dispensing records for each kiosk.• Data-Driven Insights: Provide Power BI dashboards on compliance trends, data patterns, and identify outliers to improve accountability among site managers, resulting in a notable compliance increase.• Troubleshooting: Manage Wi-Fi systems for troubleshooting inventory-related connectivity issues, ensuring seamless operational continuity. Show less ● Support system authority in operating (ATO) processes and creating artifacts; control implementationdetails, and POAMs.● Lead Information Security Continuous Monitoring (ISCM) and RMF automation.● Skilled in National Institute of Standards and Technology (NIST) security controls, governance, risk management, compliance, security documentation, Risk Management Framework (RMF), and securitycompliance processes.● Facilitate meetings, analyze authorization documents and associated artifacts against authorization requirements to identify gaps, establish schedules to address outstanding authorization requirements, and coordinate directly with system stakeholders.● Communicate and provide consultative support to the VA on matters related to system security certification &accreditation and Authority to Operate (ATO) including managing related processes.● Coordinate and lead security and privacy activities within project teams and develop security and privacy relatedartifacts.● Review any identify system/applications security controls in accordance with NIST SP-800 53 Rev 4 guidanceand VA Handbook 6500.● Perform cyber security and information system risk analysis, vulnerability assessment, and regulatorycompliance assessment and gap analysis on currently deployed systems and systems under development.● Proficient in working with Federal Information Security Management Act (FISMA), NIST-800-53 guidance,HIPAA, and HITECH Act.● Deliver assigned and related security and privacy artifacts on/ahead of time.● Provide input to various status and progress reports with multiple frequencies.● Identify and mitigate risks to various systems.● Recognize and communicate areas for process improvement.● Conduct penetration test scans and database scans.● Perform monthly Nessus scans.● Lead weekly SCRUM calls.● Act as main point of contact for stakeholders regarding questions geared toward specific systems. Show less ● Managed data systems and ensured information accuracy to support business operations and requirements.● Assisted with the implementation of HIPAA security requirements (encryption and protection of PHI).● Access management – provided and revoked employee access to certain platforms, as necessary.● Handled all tickets through Monday.com and Zendesk.● Confirmed the data in Electronic Health Record (EHR) systems match data provided by hard counts.● Supervised Level 1 Data Analysts directly; assigned/reviewed work and edited data before sending to client.● Created weekly PPTs and charts to analyze upward/downward trends in collected data.● Produced descriptive and diagnostic daily, weekly, monthly and ad hoc metrics to communicate costs and servicesto leadership.● Reviewed metrics to identify issues and communicated them to leadership.● Developed formulas for daily, weekly, and monthly reports to eliminate discrepancies.● Controlled the process of in-depth data entry; compared system data to data provided by managers.o Analyzed any discrepancies found to ensure data is identical across all platforms.● Worked with Ops Manager; gathered data in Power BI, confirmed each project location had sufficientsupplies/budget.● Collaborated with the Finance Dept.; pulled confidential reports and identified missing materials for billingpurposes.● Quality checked and assured data to eliminate future issues.● Queried through our Tableau dashboard to eliminate system faults.● Compared company data with vendor data to ensure accurate invoicing.● Acted as the main point of contact for all data and security-related issues. 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  • Operations Specialist

    Aug 2024 - now

  • Senior Consultant

    Jun 2023 - Aug 2024

  • Business Analyst Lead/ Cybersecurity SME

    Dec 2021 - Jul 2023