Abiola Fayehun

Experience

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  F10 Studio

  Sept 2015 - Sept 2017

  Account Manager

  • Managed 50 accounts and increased ROI by 27% annually• Exceeded annual KPI and Sale target.• Acted as the client's representative in a firm to ensure that their demands are met with a focus on improving the customer experience

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  CIBC

  Oct 2017 - Aug 2018

  Fraud Analyst

  • Analyzed information as required by Visa and MasterCard Operating Regulations to process and submit disputes, request, and send client correspondence when necessary.• Resolved fraud referral strategies to effectively determine the legitimacy of cardholder and/or authorization requests to accurately approve or decline credit card activity while minimizing fraud losses and client impacts.• Accurately status accounts on all applicable credit card applications (PRM, Consumer, AS400, Pega SDCOINS, etc.) to reflect cardholder confirmation and/or lost or fraud details. Show less

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  UNFI

  Sept 2018 - Sept 2020

  Mid-size Account Manager

  • Maintained and expanded relationship with strategically important customers.• Gained insight to customers business, their industry, and regional trends.• Managed 75 + mid-market accounts• Generated over $500k annually for both renewals and new business.

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  SolidCAD

  Dec 2020 - Feb 2022

  Account Manager

  • Built deep relationships with current clients and prospective enterprise and mid size industries.• Exceeded sales target for assigned accounts on annual basis.• Managed 200+ accounts and attain 80% renewal rate and 20% new business• Exceeded revenue target of 60% annually• Increased portfolio size by 13% cross-selling 10+ AutoCAD, Bluebeam, BIM 360, Civil 3D software to existing clients.• Collaborated across department to develop plans to improve KPI• Analyzed monthly forecast and sales using Salesforce. Show less

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  Fiix by Rockwell Automation

  Mar 2022 - now

  -Manage a varied customer list (SMB, mid-market)-Execute on the customer success framework to make customers successful.-Retain and grow seat and site opportunities in your assigned portfolio.-Identify customer needs and collaborate with marketing, services, support and product teams.-Develop and conduct business reviews with senior stakeholders to analyze areas of success and improvement for Fiix.

  • Mid-market Customer Success Manager

    Mar 2022 - now

  • Mid-market Customer Success Manager

    Mar 2022 - now