Chalton Masai

Experience

• 

  Kenya Police College Kiganjo

  Jan 2013 - Apr 2013

  Intern

   Installed hardware components for new systems and upgrades. Set up and configured application software to meet the institution’s requirements. Provided tutoring and technical support to students on ICT-related topics. Conducted routine system maintenance to ensure optimal performance. Diagnosed and troubleshot system errors, implementing effective solutions. Offered ICT consultancy services to staff and students on best practices and system usage. Managed data recovery processes to ensure the integrity of critical information. Networked computers across departments to enable seamless communication and data sharing. Configured internet access for staff and students, ensuring secure connectivity. Installed and configured Windows operating systems on personal computers (PCs). Show less

• 

  Masinde Muliro University of Science and Technology

  Jan 2014 - Mar 2014

  Intern

   Installed and configured Windows operating systems (7 & 8) on university computers. Set up utility software, primarily Kaspersky Internet Security, to safeguard systems from threats. Installed and configured various application software to meet organizational needs. Installed and upgraded hardware components, ensuring compatibility and functionality. Conducted system maintenance, including error diagnosis and troubleshooting to minimize downtime. Networked computers across campus to enable efficient communication and data sharing. Configured systems to connect to the organization's internet settings, ensuring secure access. Provided ICT consultancy, offering guidance on best practices for hardware and software usage. Performed data recovery using specialized software or hard disk slaving to retrieve critical files. Operated the organization’s registration system, ensuring data integrity and smooth registration processes. Show less

• 

  Akshar Team Security Limited

  May 2015 - Nov 2016

  ICT Officer

   Maintained and ensured the smooth operation of both system hardware and software. Contributed to the development of ICT policies and the establishment of the ICT department. Planned and implemented upgrades and software changes to enhance system efficiency. Managed regular company data backups to safeguard critical information. Configured and troubleshot network systems, ensuring reliable connectivity and performance. Administered and maintained Local Area Network (LAN) and Wide Area Network (WAN). Monitored network and internet firewall security to protect against external threats. Led online marketing efforts via social media platforms to promote company services. Managed computer systems inventory, ensuring proper documentation and tracking. Conducted research on emerging IT trends, technologies, and systems to ensure the company remained competitive. Diagnosed and troubleshot system errors, identifying and resolving issues to minimize downtime. Digitized analogue data, converting it into digital formats for improved storage and accessibility. Offered ICT consultancy and tutoring services to staff on system usage and best practices. Ensured data integrity by creating backup copies and facilitating data recovery processes. Configured Microsoft Outlook and other MS Office Suite applications for company staff. Regularly updated computer software across the organization to ensure staff efficiency. Managed domain and email registrations as required by the company. Administered and maintained company servers, ensuring system reliability and uptime. Managed and set up Voice over IP (VoIP) communication systems to streamline business communications. Provided comprehensive ICT support, addressing technical issues and ensuring smooth IT operations. Show less

• 

  Kenversity SACCO Society Limited

  Jan 2017 - now

  Develop & implement the institution's ICT strategy, ensuring alignment with organizational goals & objectives. Lead the development & enhancement of customer service platforms to improve member engagement & satisfaction. Provide support to users in acquiring & implementing business applications, ensuring seamless integrations. Manage suppliers, vendors, industry regulators, & consultants to ensure efficient service delivery. Support the implementation & compliance with Information Risk Management (IRM) as part of the broader Enterprise Risk Management framework. Contribute to the development & periodic review of information systems policies, strategies, and standards, ensuring they meet organizational & regulatory requirements. Develop, review, & monitor the ICT annual budget & operating plans, ensuring effective resource allocation & financial management. Provide technical advice on emerging technologies and their potential application to banking services, enhancing operational efficiency. Manage, develop, and communicate disaster recovery & mitigation plans to ensure business continuity in case of system failures. Contribute to the development & management of security protocols for communication systems, safeguarding organizational data. Ensure all technology-related documents, certificates, maintenance agreements, and contracts are evaluated, updated, & processed promptly. Manage the SACCO’s ICT infrastructure, optimizing systems to support efficient business operations. Participate in the purchase, installation, & configuration of ICT platforms, ensuring security, integrity, and operational alignment with the SACCO’s strategic plan. Monitor network and system design, installation, & commissioning to ensure adherence to project timelines and quality standards. Investigate, recommend, & install enhancements to optimize network availability, reliability, & performance. Prepare and submit daily, weekly, and monthly reports providing updates on ICT operations Show less Implementation, supervision, and testing of the Disaster Recovery Plan (DRP) to ensure business continuity. Conducted ICT training needs assessments to identify skill gaps & improve staff competence. Developed strategic plans & initiatives to enhance client services & improve user effectiveness. Oversaw research & innovation initiatives to integrate cutting-edge IT solutions. Managed software deployments, updates, & licensing to ensure efficient operations & compliance. Managed the integration & implementation of ICT systems to meet the evolving needs of the society. Identified & developed innovative methods to disseminate information to society members effectively. Managed ICT systems & infrastructure, coordinating with vendors as needed. Ensured the timely provision of systems support, maintenance, & troubleshooting to minimize downtime. Led efficient resource deployment, budgeting, & staffing within the ICT function to achieve organizational goals. Administered & maintained server systems, ensuring reliability, performance, and security. Implemented and managed firewalls & security devices to protect the network from cyber threats. Managed internet & network infrastructure to ensure stable and secure connectivity. ERP Super User, managing access rights & ensuring proper system functionality. Maintained confidentiality of ICT information, ensuring secure data handling & compliance. Attended professional courses to stay updated with industry trends. Supervised the implementation of ICT policies to ensure alignment with organizational objectives. Contributed to financial planning by providing necessary information for budgeting and monitoring ICT expenses. Managed domain accounts & ensured proper access control across the network. Oversaw CCTV systems for security. Managed SACCO’s website, email systems, ERP/firewall logs, and prepared system specifications for ICT acquisitions. Developed and managed the ICT roadmap, ensuring alignment with the strategic objectives. Show less

  • Senior ICT Officer

    Jan 2023 - now

  • ICT Systems Administrator

    Jan 2017 - Dec 2022