Tim Cook

Experience

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  US Army

  Oct 2008 - Dec 2010

  Server Administrator

  -Installed $40 million worth of new equipment onto 3 networks and 5 different domains as part of the Server Administration Team for 18th Airborne Corps.-Upgraded 3 networks, a total of 40 devices, from Windows Server 2003 to Windows Server 2008 R2.-Managed Acitve Directory on 2 distinct domains, creating and moving more than 1000 user accounts.-Provided help desk support for General Officers and Senior Non-commissioned Officers whie engaging in tactical exercises, maintaining a 100% uptime for all client systems. Show less

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  Joint Network Communication Center

  Jan 2011 - Dec 2011

  Information Managment Officer

  -Processed 1000 user end service requests ranging from software upgrades to hardware replacement under extreme conditions in Iraq.-Provided end user desktop support on a daily basis for over 100 personnel from all branches of the military, and their civilian counterparts.-Maintained a 100% compliance for all users under rapidly changing requirements of the Defense Information Systems Agency -Created 200 user accounts on both the Unclassified and Classified networks.

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  US Army

  Aug 2012 - Feb 2014

  Area 1 NEC ITSC Team Chief

  -Maintaining a 100% uptime for a company sized elemement (100 people) for all network connections and services.-Utilizes Microsoft Outlook for daily updates to Officers and Senior Non-Commissioned Officers pertaining to the status clients computer accounts.-Tracks mandatory IT training per Defense Information Systems Agency directives and regulations using the Army Training and Certification Tracking System.-Install and maintain the integrity of government systems located on 3 Army bases in the Republic of Korea. Show less

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  Quarles & Brady LLP

  May 2014 - Aug 2014

  PC/LAN Technician

  I work for the law firm Quarles and Brady supporting the technology needs of more than 60 personnel in the Madison Area. I troubleshoot and image the firms local computer assets and also set up video teleconferencing for 6 different rooms on a daily basis.

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  Wisconsin Department of Corrections

  Sept 2014 - Sept 2015

  IT Support Analyst

  I work for the State of Wisconsin as an IT Support Analyst on the Department of Corrections' Bureau of Technology Management Help Desk.I support the 10,000+ users across the entire state that reside within the Corrections Community.• Created and processed more than 3600 incidents using the LANDesk Service Desk ticketing system to help troubleshoot and maintain the uptime various technical issues/questions for the more than 10,000 users at the WI Department of Corrections.• Maintained a high-level of efficiency while working at the Help Desk, closing over 80% of all my tickets upon first contact with the user.• Have helped to register users for the new PassMe program, enabling users to reset their own network access passwords without having to call the Help Desk for assistance each and every time.• Member of the first point of contact for the entire Department of Corrections when it comes to troubleshooting software, hardware and user accounts.• Have utilized multiple aspects of the LANDesk Service Desk program, including remote desktop control, remote program installations, and remote troubleshooting.• Have helped to report network outages across the State, in order for the appropriate teams to respond and return business functions in a timely manner. Show less

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  American Family Insurance

  Sept 2014 - Oct 2014

  Security Access Management

  What I do:I work for American Family Insurance in their Security Access Management section. I process over 100 tickets a day, assigning them out to the other analysts on the team, including initial user requests, application access, ractivations, mailbox and distribution list creation. I also work with MobileIron, tracking, adding and removing mobile devices from the AFI network.

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  Johnson Controls

  Mar 2016 - Aug 2017

  Deskside Support Team Lead

  I am currently the team lead for the HP Enterprise DeskSide team that supports Johnson Controls. More specifically, my team supports all of the remote users at the JCI Power Solutions locations as well as any user that is not located in a physical office.We support the 30,000+ Johnson Controls users outside of the main corporate office. Included in those users are users that work within CBRE and ADTi. Was chosen to head the Depot team when the need became apparent for a single team to handle the majority of the remote users employed by JCI. Since starting in March, I have lead the team to a consistent level of excellence in the management of our tickets and meeting the time constraints for our Service Level Agreements.Have created templates and databases of knowledge for use by the team in the form of a continuity drive using Microsoft One Drive. Trained each member of my team in the programs and policies that control the way we handle certain situations with the troubleshooting of various HP and Dell devices. Show less

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  Hewlett Packard Enterprise

  Sept 2016 - Aug 2017

  Site Lead

  Currently the site lead for the HP Enterprise DeskSide team supporting Johnson Controls in Milwaukee.Managing and supporting the 2 teams at the Downtown Milwaukee location of Johnson Controls that support both the local users and all remote users.

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  American Family Insurance

  Aug 2017 - now

  I help to protect those that protect the Dreamers. Process administrative rights, new user accounts, transfers, creation and deletion of mailboxes, DLs and user accounts. Create and decommission security access groups, both manual and automated. Perform yearly Access Review Audits to help control the access that users have within our network. Help support other sections of the American Family company so that they may do their job at protecting the dreams of our members.

  • Senior Cybersecurity Engineer

    Sept 2024 - now

  • Senior IAM Analyst

    Mar 2022 - Sept 2024

  • IT Security and Risk Analyst III

    Mar 2022 - Sept 2023

  • IT Security & Risk Analyst II

    Aug 2017 - Mar 2022