Ashley Tacey

Experience

• 

  Hampton Township Public Safety Department

  Aug 2011 - Feb 2019

  Secretary
• 

  Hampton Township Hall

  Aug 2017 - Jun 2019

  Secretary
• 

  Covenant HealthCare

  Jul 2019 - Oct 2021

  Health Unit Coordinator

  • Schedule patient appointments and manage patient flow to ensure timely care.• Perform administrative tasks such as filing, faxing, photocopying, and data entry.• Maintain accurate and confidential medical records according to HIPAA regulations.• Coordinate care with other healthcare professionals, such as nurses and physicians.• Proficiency in electronic health record (EHR) systems.• Excellent communication and interpersonal skills.• Strong organizational skills and the ability to prioritize tasks effectively.• Ability to work independently and as part of a team.• Time management skills to meet deadlines in a fast-paced environment. Show less

• 

  Costco Wholesale

  Nov 2021 - Dec 2021

  Office Administrator

  • Primarily handling and managing cash office operations within the warehouse.• Counting, verifying, and recording daily cash and coin deposits along with 2% rebates and checks.• Preparation and reconciling cash draws, processing various types of transactions, and ensuring accuracy in financial records.• Maintaining cash related documentation, following established procedures for handling money, and upholding security measures to safeguard funds.• Supported other administrative tasks as needed within the cash office or related areas of the warehouse. Show less

• 

  Ulta Beauty

  Jan 2022 - Jun 2022

  Prestige Beauty Advisor

  • Providing product knowledge and recommendation to clients, assisting them in selecting beauty • products from prestigious brands.• Staying updated on beauty trends, conducting product demonstrations, and offering personalized consultations to meet individual customer needs.• Creating a positive shopping experience, maintain and organized beauty department.• Process transactions accurately and actively promote sales and promotional events.

• 

  Physical Therapy & Rehab Specialists

  Feb 2022 - Oct 2022

  Office Coordinator

  • Manages administrative tasks such as scheduling patients, handling referrals, and phone calls along with patient records.• Assisting in the billing and insurance process.• Coordinate with therapists to ensure patient flow while maintaining a welcoming environment.• Office supply ordering and managing day-to-day office operations.

• 

  Bath & Body Works

  Sept 2022 - Jan 2023

  Sales Associate

  • Providing exceptional customer service.• Assisting customers in finding products, restocking shelves, maintaining store cleanliness.• Operating the cash register while promoting sales, special offers, and contribution to a positive shopping experience for customers.

• 

  Spectrum

  Dec 2022 - Jun 2024

  • Effectively handle high call volumes with 100% SLA, maintaining a professional and empathetic demeanor to address customer inquiries and resolve issues. • Demonstrate exceptional active listening skills to understand customer concerns and provide accurate and timely solutions.• Utilize SMART and AgentOS to document customer interactions, update customer profiles, and track case resolutions, ensuring accurate and up-to-date records. • Collaborate with cross-functional teams to escalate complex issues and ensure timely resolution using Microsoft Outlook and Webex. • Participate in ongoing training sessions to stay updated on product knowledge and customer service techniques via the work based program Talent Center and NCTI. • Managed challenging and irate customers by remaining composed, de-escalating tense situations, and finding suitable resolutions, resulting in freeing up the availability of Supervisors. • Assisting in training new hires, sharing best practices and imparting knowledge on call center protocols, contributing to the successful onboarding of 4 new team members. Show less

  • RSC Rep III

    Jun 2023 - Jun 2024

  • RSC Rep II

    Apr 2023 - Jun 2023

  • RSC Rep I

    Dec 2022 - Apr 2023
• 

  Bath & Body Works

  May 2024 - now

  Sales Associate

  • Providing exceptional customer service.• Assisting customers in finding products, restocking shelves, maintaining store cleanliness.• Operating the cash register while promoting sales, store loyalty program, special offers, and contribution to a positive shopping experience for customers.

• 

  MTI America

  Jun 2024 - now

  Care Coordinator