Steven Wincott

Experience

• 

  Gyrax Ltd T/A Sensible Solution

  Nov 1996 - Oct 1997

  IT Hardware Engineer, Help Desk Support

  In the office, I was pivotal in workbench repairs, upgrades, and PC builds, while also providing telephone support and technical solutions, ensuring the smooth operation of the computing infrastructure.

• 

  Focus Computers Ltd

  Oct 1997 - Nov 1998

  IT Hardware Engineer

  As the company engineer, I managed system repairs and builds, planned and executed network installations for 20-40 user environments with Windows NT/BackOffice, and provided on-call support for the telephone helpdesk, ensuring optimal system and network functionality.

• 

  Delta Microsystems Ltd

  Nov 1998 - Nov 2000

  IT Support Technician

  As a vital member of the engineering team, I provided on-site and telephone support for over 200 schools in Salford and Trafford, installed and upgraded networks supporting up to 500 users per site, and implemented security measures including ISDN internet connections, firewalls, and antivirus software, ensuring seamless and secure technological operations.

• 

  Robin Hood Big Steak Pub

  Jul 2000 - Jul 2001

  Barman

  I began part-time in July with bar and cellar work, then moved to full-time, greeting customers, serving drinks and food, and ensuring patron satisfaction, which improved my customer service skills and the establishment's atmosphere.

• 

  Central Parking Systems

  May 2001 - Dec 2003

  Team Leader

  As a Shift Supervisor, I oversee staff deployment, manage equipment, and respond to street incidents daily, collaborating with Salford Council to ensure smooth traffic flow, while also fostering the professional development of my eight-member team and resolving any challenges.

• 

  NTL Home

  Dec 2003 - Jan 2005

  Customer Service Agent

  In the Faults Department, I handle fault calls for Cable Television and Telephone services, run diagnostics, book service appointments, and resolve customer queries, ensuring timely and effective support for a seamless customer experience.

• 

  Able2buy

  Jan 2005 - Jun 2006

  Helpdesk Advisor

  As part of a compact Help Desk team for the UK's largest online finance provider, I deliver responsive telephone and email support to retailers and the public, offering technical assistance for online finance application software and addressing inquiries about referred applications.

• 

  Autotrader Digital

  Jun 2006 - Jun 2007

  Dealer Support Executive

  As a key member of the outbound sales support team, I proactively reach out to designated dealers, providing technical support for Dealer Edit software, facilitating advert uploads, addressing inquiries, and identifying upselling opportunities, thereby contributing to efficient dealer support and business growth.

• 

  Totalcare And Support (Supanet Internet)

  Jul 2007 - Aug 2010

  Broadband Technical Support Engineer

  At Supanet, I provide first and second-line technical support for IP stream and LLU customers, conducting diagnostics and efficiently managing fault reporting processes, while previously, I conducted hardware repairs for Totalcare warranty customers, enhancing my technical troubleshooting skills and commitment to top-notch customer support.

• 

  PARKINGEYE LIMITED

  Aug 2010 - Feb 2016

  Technical Maintenance Team Leader

  As a key member of the Technical Maintenance team, I initially oversaw payment machines for ANPR car park solutions, expanding the role to lead a dedicated team supporting 540 machines across 256 sites. I've developed skills in team leadership, cost analysis, project management, SLA management, technical configuration, networking, training, and stock management, significantly contributing to operational success and growth.

• 

  ADVAM

  Feb 2016 - now

  Since joining Advam in 2016, I've provided crucial support for the Unattended Credit Card Platform for EMEA, handling support, provisioning, and logistics. In 2019, I transitioned to a leadership role as a team leader, focusing on gateway support and provisioning across all Advam products. I oversee the seamless integration of new credit card hardware and software for clients, providing comprehensive support for terminals across the UK and EU, spanning parking and EV charging solutions. My contributions have significantly fueled Advam's growth and success by managing key aspects of support, provisioning, and customer integration.My expertise includes team leadership, project management, technical configuration (including Credit Card Terminals), networking, training, stock management, incident management, and credit card processing (EMV). These skills have empowered me to excel in supporting advanced payment solutions, driving the company's success and innovation. Show less

  • Technical Support Engineer Supervisor

    Nov 2019 - now

  • Logistics and Support Officer

    Feb 2016 - now