John Banks

Experience

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  Autonomo

  Jan 2008 - now

  Network and Perimeter Security Specialist with 5+ years of experience designing and installing comprehensive security solutions for homes and small businesses. Expertise in intrusion detection, access control, video surveillance, and network security systems. Proven ability to assess client needs, recommend appropriate solutions, and ensure seamless installation and configuration. Committed to providing exceptional customer service and exceeding expectations. Experienced IT Support Specialist with 7+ years of experience offering comprehensive computer and network support to homes and small businesses. Skilled in troubleshooting hardware/software issues, maintaining networks, and implementing security solutions. Passionate about providing exceptional service and helping clients achieve their technological needs.

  • Network and Perimeter Security Specialist

    Apr 2017 - now

  • IT Support Specialist

    Jan 2008 - now
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  Inversiones Vancelcorp

  Jul 2013 - Oct 2013

  Asesor de Ventas Corporativas, Productos y Servicios CANTV

  Asesor de Ventas de Productos y Servicios Corporativos en Aliado Comercial Outsourcing de CANTV

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  IBM

  Aug 2019 - Apr 2021

  This role is responsible for monitoring, controlling and operating complex computer systems, networks, applications and/or distributed systems in cloud, multi-cloud or traditional environments. Individuals in this role are also responsible for analyzing first level problems for all systems (according to service agreements), resolving and routing appropriately. This includes supporting Systems Management Processes specific to client requirements and supporting application management as required. People in this role are knowledgeable about clients' cloud and traditional workloads as defined by the client's contract. Show less This role is responsible for monitoring, controlling and operating complex computer systems, networks, applications and/or distributed systems in a multi vendor environment. They are also responsible for analyzing first level problems for all systems (according to the service agreements), resolving and routing as appropriate, supporting the Systems Management Processes specific to their client requirements, performing I/O (tape and print) duties where appropriate and batch management when required. Show less This role performs varying degrees of problem determination and resolution of desktop hardware and software problems through the effective use of available technical resources, per contracted service level agreements. They may also perform installs, moves, adds and change (IMAC) activities, as well as data backup and restore on certain accounts, for clients. They are responsible for resolving problems and performing IMACs within Service Level Agreement objectives (SLA), and completing all related administrative duties. As the main interface to the client, they need to understand the local and regional infrastructure and key contacts in the other competencies, i.e. network team, server admin, etc., in order to ensure that the proper team is aware of, and taking action on the problem. Strong client communication and business skills are therefore needed since direct client interaction is often required. Accordingly, they have a direct impact on client satisfaction, and therefore, need to understand their account/site environment and use Customer Specific tools. Responsibilities include: Resolve client hardware/software PC problem tickets. A technical knowledge of the supported platform is required as well as a working knowledge of the hardware. Resolve tickets within the client SLA and obtain a high client Satisfaction Rating. Good communication skills are required. Show less

  • Unified Systems Operator - Enterprise Operations

    Mar 2021 - Apr 2021

  • Computer Operator - Distributed Console Operations

    Mar 2018 - Mar 2021

  • Deskside Support Representative - Onsite Support

    Aug 2019 - Sept 2019
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  Binance

  Aug 2021 - Oct 2021

  Customer Service Agent

  Assisted the Customer Service Representative team for Spanish Customer Service line. Ticketing system support via live chat, included customer queries, complaints, identification and approval processes, for cryptocurrency exchange platform.

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  Buckler

  Aug 2022 - now

  Founder & Director

  This role is responsible for developing new business models in response to market conditions and opportunities in the IT support and passive security systems infrastructure market. This role is a pivotal part of ensuring Buckler's continued success in the IT sector. Being accountable for analyzing market trends and threats, creating new products, and leading the team in implementing creative, customer-focused solutions.

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  GB Advisors

  Jun 2023 - Jan 2024

  This role will provide consulting support in ITSM, ITAM, ITOM, CRM software product management (Freshworks Products: Freshchat, Freshdesk, Freshservice, Freshsales CRM & Vtiger CRM). Will be working with customers to understand their needs and develop solutions to improve their IT management processes.

  • Professional Services Specialist

    Nov 2023 - Jan 2024

  • Intern - Professional Services

    Oct 2023 - Nov 2023

  • Intern - Support Services

    Jun 2023 - Nov 2023
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  Corporación Suiche 7B

  Aug 2024 - now

  IT Operator