Mario Wallace DrBA, M.Ed., LSSMBB, CCMP, BSC

Experience

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  University of Arkansas for Medical Sciences

  Dec 2008 - Jan 2010

  Operational Manager for Environmental Services

  Operational Manager for Environmental ServicesManaged a team of 50 employees and 4 managers. Developed and implemented policies and programs for the Environmental Services Department required to meet the UAMS mission. Exercised control over its operations through the delegation of authority to and performance review of staff members. Ensured the recruitment, retention and development of qualified and competent personnel. Worked closely with the Office of Human Resources in the development of appropriate personnel policies and procedures to ensure that Environmental Services Department maintains the highest standards of service. Developed daily strategic plans to meet changing needs in the environment to ensure the long-term viability. Participated in and represents Environmental Services Department in appropriate community, state, and national healthcare professional associations and activitiesDrafting Standard of Procedures (SOP) for the Neurology, Speech pathology, Myeloma outpatient clinics at the University of Arkansas for Medical Science 2009, 2010, and 2011-2013 Developed Management Competency program for Environment Services Department at the University of Arkansas for Medical ScienceDrafted Service Level Agreements (SLA) for departments at the University of Arkansas for Medical Science 2011-2013 Developed esteemed customer satisfaction program, which included a database that generated quality control reports Developed Positive Deviance Program for Campus Environmental Services department at the University of Arkansas for Medical Science Developed Pinnacle Billing online training program using Captivate 6 and 8 Designed and developed the courses Critical-to-Quality and Cause and Effect using SoftChalk educational technology Designed and developed CEVS online Training Library that includes 12 training modules with assessments and that has been used by over 300 employees Show less

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  University of Arkansas for Medical Sciences

  Feb 2010 - Feb 2014

  Process Improvement Analysis High analytical skills and knowledge of business processes and able to develop process improvement solutions. Excellent coordination and problem-solving skills ad outstanding leadership and motivation skills. Technically suitable professional attitude that results in effective time and resource management and satisfied employees. Able to capture high level workflow requirements, analyze current processes and redesign them as Lean models. Valued communicator with innovative ideas and strategies, dedicated to meeting goals and exceeding expectations.Worked with Campus Operations executive leaders to develop a Balanced Scorecard corporate strategy and 25 business unit strategies.Worked with hospital administrators, C-Level executives, and Mid-level managers to reengineer processes to increase throughput across the hospital.Worked with Campus Operations computer scientist to develop an inclement weather digital map for all faculty, students, and employees to access and be informed during inclement weather. Show less Assistant Director for Operational Support Services Managed a team of 100 employees and 6 managers. Monitored revenues, expenditures, and cash flow for effective budgetary control and fiscal direction while conserving physical and financial assets. Developed appropriate capital and operating budgets for Operational Support Services. Established information and support systems as appropriate to meet the needs of the organization. Ensured that performance improvements activities are carried using allocated resources. Ensured Operational Support Services met the standards and requirements of the Joint Commission on Accreditation of Healthcare Organizations, state and city licensing authorities, federal agencies, and other accrediting bodiesWorked with executive leadership to improvement to identify and remove barriers in processes that slow or prevent the successful attainment of process yield, cycle time and defect reduction and cost goals that will leads to a competitive advantage.Designed and developed new technologies that increased job productivity. Led teams and provided individual contributions in problem solving efforts on selected projects to improve quality, reduce cost, and improve cycle time. Show less

  • Process Improvement Analysis

    Feb 2012 - Feb 2014

  • Assistant Director for Operational Support Services

    Feb 2010 - Feb 2012
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  University of Arkansas for Medical Sciences

  Dec 2014 - now

  Create and oversee the strategy management system (e.g. market analysis, strategy development, execution, and management) at UAMS. Help the executive team select performance targets and identify required strategic initiatives to advance the organization. Help the executive team create focus and coordination across UAMS through cascading objectives and aligning business and support units, and personnel to the strategic plan, making it easier to identify and realize synergies. Initiate and administer UAMS' strategic performance reporting system. Show less Senior Consultant and Strategist for Human Resources Consult with rural and urban hospital administrators, C-Level executives, and Mid-level managers on strategy development with integrated change execution strategies, leadership development, and instructional design. Used the framework of the Balanced Scorecard to develop strategies to align business units with the corporate strategy to advance the organization. Used the PROSCI Change Management method to increased benefit realization, value creation, and ROI. Use ADDIE framework to design programs to develop high-level online courses for the organization. Managed a $18 million change initiative for UAMS CARES Revenue Cycle workstream, developed timetable of phases, assessed and tabulated potential change issues, and develop and executed strategies to mitigate resistance. Managed a $12 million change initiative for Radiation Oncology, developed timetable of phases, assessed and tabulated potential change issues, and developed and executed strategies to mitigate resistance.Developed more than 30 Balanced Scorecard strategies for hospital administrators, C-Level executives, and Mid-level managers across the organization Developed a corporate Balanced Scorecard strategy and 8 sub-scorecard strategies for Regional Programs’ rural health hospital administrators and clinic managers Contributed to strategy development for hospitals and Non Profits in the Tri-state area, and community benefit plans. Analyzed data, drafted reports, and summaries regarding research findings. Developed UAMS Leadership Institute and Academy programs and materials, developed Mid-level managers.Designed and developed Strategic Planning workshops using the Project-based Learning (PBL) methodology.Designed course curriculum using Universal Design for Learning (UDL) principles, Bloom’s Taxonomy, and ADDIE frameworks and developed courses using multiple learning management systems and authoring tools. Show less

  • Director of the Office of Strategy Management

    Mar 2019 - now

  • Senior Consultant and Strategist for Human Resources

    Dec 2014 - now
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  All Things Strategic

  Jan 2015 - now

  Business Strategy Consultant

  Independent Consultant and Strategist Consult with clients to perform solutions-oriented strategic guidance. Manage portfolio of approximately 10 small business owners and corporate healthcare organization per year toward strategy development and turnaround. Develop strategic procedures and plans to ensure continued operational improvement. Responsible for migrating threats, developing innovative solutions, and growing client market share. Developed a 5 year corporate Balanced Scorecard strategy for the Memphis VA Women Health Services hospital administrators. Developed a 5 year corporate Balanced Scorecard strategy for the Community Health Center of Arkansas (CHCA) hospital administrators. Developed a 5 year corporate Balanced Scorecard strategy for the Mainline Health Systems (MHS) hospital administrators. Trained and educated board responsibilities to Board of Directors at Lee County Cooperative Clinic. Show less

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  Self Employed

  Feb 2017 - now

  President of All Things Strategic