Deepak Nai

Experience

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  Reliance Communications

  Mar 2009 - Jan 2013

  Telecommunications Engineer

  Provisioning of the 2Mb Ckts, VC3, STM1, STM4 & STM16 links on SDH Systems Nortel (TN-1C,TN-1X, TN-4XE, TN16XE, DX & HDX), Marconi (OMS-1684, OMS-1664, OMS-1626, OMS 1634),TELLABS FIBCOM for BTS and enterprise customers.Managing new equipment’s in DCN network.Testing worker and protection path of circuit and also to avoid common fiber sections while planning circuits.Testing the circuits in close coordination with field engineers.Playing an important role in taking care of Constraints and Choking (Bottle Neck) in the Transport Network of Reliance which involves Planning and Implementation of strategies to eradicate the Constraints & Choking in the Network. Show less

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  HIBERNIA ATLANTIC COMMUNICATIONS PRIVATE LIMITED

  Jan 2013 - Feb 2014

  System Support Engineer

  Noc engineerAlarm Monitoring & Troubleshooting: Monitoring Submarine & network alarms, Customer links provisioned on various platforms such as DWDM, ADM & Ethernet and Troubleshooting of those alarms to minimize the circuit outage time & to provide customers with a detailed incident report or reason for outage.Fault handling and escalation. Identifying and responding to faults on Hibernia networks liaising with 3rd party suppliers, handling escalation through to resolution.Work Order: Work Order involves coordinating with field technicians to confirm Installation of essential electronics & completion of patching for provisioning of new Customer links.Change Management: Change Management involves scheduling a maintenance Window & notifying customer for any fiber maintenance, network or configuration changes informing them about the nature of maintenance works & the circuit downtime.Pro-active Notification: Pro-active Notification involves sending notifications to Customers based on alarms & check for any maintenance taking place at their end.Customer Support: Providing assistance to customers to resolve different issues in making their circuits live by carry out service ready checks and circuit turn ups.Reports: Preparing Outage & Maintenance reports for customers & vendors as requested by Business team. Show less

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  Ericsson

  Feb 2014 - Oct 2017

  Senior Engineer

  Noc engineerFault ticket handling in case of customer link outages.Oct 2017 till date: Reliance Communication Deputy Manager Network fault rectification, optimization & provisioning engineer. (Transitioned from Ericsson to Reliance)Feb 2014 to Oct 2017: Ericsson Global India Limited as Senior Engineer – Network fault rectification, optimization & provisioning engineer.Jan 2013 to Feb 2014: Hibernia Atlantic communications Private Limited as System Support Engineer. March 2009 to Dec 2012: Reliance Communication Ltd as Network optimization & provisioning engineerWorking as a part Change request management team which involves scheduling Planned Activities in maintenance window, coordination with field & planning team, Sending notifications to carrier customer’sProvisioning critical links over Ciena, ZTE & Huawei OTN network.Troubleshooting enterprise & network critical links based on fiber & equipment issuesPlanning of DWDM & SDH rings including ring upgradation, new ring formation, ring splitting based on customer traffic requirementsOptimizing transport network in order to remove capacity constraints by strategic planning & implementation based on business requirements.Auditing critical links in network in order to avoid any major outages.Provisioning of enterprise customers & network links over SDH equipment’s Show less

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  Reliance Communications

  Oct 2017 - Sept 2021

  Deputy Manager

  Noc engineerFault ticket handling in case of customer link outages.Oct 2017 till date: Reliance Communication Deputy Manager Network fault rectification, optimization & provisioning engineer. (Transitioned from Ericsson to Reliance)Feb 2014 to Oct 2017: Ericsson Global India Limited as Senior Engineer – Network fault rectification, optimization & provisioning engineer.Jan 2013 to Feb 2014: Hibernia Atlantic communications Private Limited as System Support Engineer. March 2009 to Dec 2012: Reliance Communication Ltd as Network optimization & provisioning engineerWorking as a part Change request management team which involves scheduling Planned Activities in maintenance window, coordination with field & planning team, Sending notifications to carrier customer’sProvisioning critical links over Ciena, ZTE & Huawei OTN network.Troubleshooting enterprise & network critical links based on fiber & equipment issuesPlanning of DWDM & SDH rings including ring upgradation, new ring formation, ring splitting based on customer traffic requirementsOptimizing transport network in order to remove capacity constraints by strategic planning & implementation based on business requirements.Auditing critical links in network in order to avoid any major outages.Provisioning of enterprise customers & network links over SDH equipment’s6500 OTN Operation and Maintenance KIT class---------- Ciena CertificationCCNA SECURITY COURSE COMPLETED FROM RST FORUMCCNA COURSE COMPLETD FROM RST FORUM Show less

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  Colt Technology Services

  Sept 2021 - now

  Technical Lead