Syed Sami Ashfaq

Experience

• 

  Edotco Group

  Aug 2016 - Nov 2018

  Engineer, Tower Operations Centre

  24x7 monitoring of network elements (2G & 3G BTS live conditions. DC low voltages, Hightemperature and other abnormal conditions of BTS, MUX, MSC, BSC etc.)First level trouble shooting using network monitoring toolsAnalyzing and proactive escalation of different types of core and access alarms to the zonal andregional concern.Ensuring the other engineers on shift following correct process and procedure producing daily/weekly reports to show the network healthHelping the TOC management to perform performance reviewsManaging the flow of day-to-day operations in the TOCLogging of incidents accordingly, of either a reactive or proactive natureIncident management, providing updates to management (where relevant) throughout lifetime of incidentResolution of incidents where possible, escalation to technical support teams as required Special reporting & analysis during disaster periodTrend analysis in order to highlight repeat issues and required problem investigations Show less

• 

  BKash Limited

  Dec 2018 - now

  Windows Server OS maintenance and Operations.Tools Operation: Microsoft M365, Active Directory, File Server, Email Security solution, Email Archiving solution, Auditing and Reporting tools. Ensure email security by monitoring and analyse various security attributes and release inbound/outbound mails accordingly using Email Security Solutions.Provide updated security patches to all servers under windows platform to minimize and mitigate security vulnerabilities.Compliance and Security Management.Operational Incident management and reporting.Cross functional support whenever needed. Show less Responsible for Monitoring security alerts of potentially malicious activity detected by security systems such as Intrusion Detection & Prevention Systems, Log analysis, and SIEM.Determination and classification of the severity of alerts and assessing potential impacts in the next phase.Responsible for IT Security & Operational incident responding, monitoring, investigating, and remediating by organization's pre-defined playbook through resolution with IBM Security SOAR.Daily reporting and following up on potential security incidents reviewing and assessing utilization of logging and monitoring tools.Responsible for assisting with security operations processes and procedures by following different frameworks like MITRE ATT&CK.Assisting in IT security investigations, exercises, and tests.Practicing and maintaining PCI-DSS Compliance.Responsible for IBM Qradar SIEM and SOAR Upgradation and Patch Management.Continuously improving security technology stack, process and procedures, support model, and cross function interactions.Providing general support for Security Information Event Management (SIEM) tool changes, tweaks, additions, and any additional tools leveraged by bKash. Show less Responsible for Monitoring security alerts of potentially malicious activity detected by security systems such as Intrusion Detection & Prevention Systems, Log analysis, and SIEM.Determination and classification of the severity of alerts and assessing potential impacts in the next phase.Responsible for IT Security & Operational incident responding, monitoring, investigating, and remediating by organization's pre-defined playbook through resolution with IBM Security SOAR.Daily reporting and following up on potential security incidents reviewing and assessing utilization of logging and monitoring tools.Responsible for assisting with security operations processes and procedures by following different frameworks like MITRE ATT&CK.Assisting in IT security investigations, exercises, and tests.Overall Network Monitoring & first level troubelshootingData Center overall health monitoring Show less Manage and maintain the network monitoring systems (status and performance of Cisco network, ISP services and relevant facilities).Fault handling and proper escalation.24x7 roster duty including government holidays and others holidays.To ensure maximum possible service availability and performance.Provisioning (Monitoring and graphing for physical connectivity, Devices health, Device backup and other network services)Maintenance of technical documentation (for NOC) of processes and procedures used throughout normal operations.Monitor the performance and capacity of computing systems using a variety of tools. Look for hardware, software, and environmental alerts or malfunctions.Monitoring & Manage high level networking issues such as outages and configuration errors.Reduce downtime/outages on production elements by ensuring best practices and supported software configurations are in-useImmediate respond to any equipment alarms and escalate (if required) as per procedure.Perform root cause analysis for any incident/problems (if happen).Vendor communication, corrective maintenance, troubleshoots of network equipment.Perform PAT/UAT/IET/others testing for network equipment (if needed).Inspect and prepare Daily/Weekly inspections report for network equipment of Data Center and other Colocation side.Perform other duties as assigned/business requirement. Show less

  • Senior Engineer, Windows Infrastructure Operations, IT Governance, Product & Technology

    Dec 2023 - now

  • Senior Engineer, Incident Response Center, IT Governance, Product & Technology

    May 2022 - Dec 2023

  • Engineer, Incident Response Center, IT Governance, Product & Technology

    Feb 2021 - Apr 2022

  • Engineer, Network Operations

    Dec 2018 - Jan 2021