Aristide SABI

Experience

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  ISM Digital Campus

  Aug 2018 - Jun 2020

  Community Manager

  Facebook, Twitter and LinkedIn pages Administration.Digital content creation.Communication strategies and schedules creation and follow-up.Environment: Facebook manager, LinkedIn, Twitter, Trello, Excel, Buffer, Hootsuite.

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  Innov Group

  Jan 2019 - Jul 2019

  Junior Web Developer
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  Malt

  Jan 2019 - Oct 2024

  Ecommerce Growth Expert - Google Ads - SEO - Website Dev

  Ecommerce ExpertiseDigital MarketingROI (Return on Investment) improvementWebsite creation and deploymentWeb mastering & Web analyticsSEO, SEA and SMO referencingDrafting of specificationsWeb integration (html5, css3, PHP, MySQL, javascript)Environment: Shopify, WooCommerce, WCFM, Dokan, Magento, PrestaShop, Google Analytics, Hotjar, Mailchimp, Hootsuite, SEMrush, Zendesk, LiveChat, Google Data Studio, Notion.

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  Ateliers Des Genies

  Aug 2019 - Sept 2019

  Technology Trainer

  help learners tap into their potential, develop their creativity, while learning about the digital world so they are ready for the future.Sessions organization and coordination.Course sessions organization and coordination.Program activities Reporting.Sessions development and animation.Environment: Google workspace tools

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  Jumia Group

  Oct 2020 - Aug 2022

  Implementation & monitoring of new features on systemsTraining on new systems and featuresSystems used documentation writingSolutions set-up and testingMonitor the execution of running projectsEnvironment: Jira, Confluence, Power BI, Warehouse managment sys,WTI, Google Workspace tools, Zendesk Processes review and creationSystem support and issues resolution for all tools used by variousteams.Support all operations teams on their daily requests on systems.Flag system bugs and follow up on them.Provide advice on potential process improvement.Environment: Power BI, Orders managment sys, Hubs managment sys,WTI, Google Workspace tools, Zendesk, Jira, Confluence

  • Features Implementation Specialist

    Jun 2021 - Aug 2022

  • IT Technical Support Representative

    Oct 2020 - Aug 2022
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  FieldPro (par Optimetriks)

  Aug 2022 - Feb 2023

  Customer Success Officer

  Projects ownership takingClients need analysingSolutions set-up and monitoringData monitoring & field partner teams trainingperformance monitoring & reportingMonitor the execution of running projectsUser experience officer & after-sales supportRevenues expansionTesting, documentation & training materialsNew team members recruitment, onboarding and trainingEnvironment: Jira, Confluence, Localise, spinash, Qgis, GoogleWorkspace tools, Zendesk, Lokalise, Slack, Stripe Show less

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  EJends.com

  Dec 2022 - Oct 2024

  Marketplace Operations Manager

  Marketplace managementVendor/Partner RelationsCustomer service and supportData analysis and reportingPayment and transaction managementProcess optimisationTechnical liaison

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  Rubyx

  Feb 2023 - Sept 2023

  Product Owner
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  Clientelis

  Oct 2024 - now

  Customer Relationship Management Manager

  My aim is to set up a customer relationship management (CRM) strategy to improve customer interactions and drive growth. Needs assessment: Customer relationship needs identification and definition of CRM objectives.CRM implementation: Selection and deployment of a customized CRM solution for seamless integration.Data management: Creation of a framework for data integrity and accessibility to support data-driven decisions.Training and adoption: Develop training materials to ensure effective use of CRM across the company.Performance measurement: key performance indicators implementation to monitor CRM effectiveness and drive continuous improvement. Show less