Mutiat Afolabi

Experience

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  InsideSherpa

  Oct 2019 - Dec 2019

  Virtual internship
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  Blueridge Microfinance Bank

  Nov 2019 - Feb 2020

  Customer Care Executive

  • Assisted customers in solving their issues concerning our services.• Kept track of assigned accounts to identify outstanding debts.• Planned course of action to recover outstanding payments.• Located and contacted debtors to inquire about their payment status.• Minimised customer response times by issuing reminder notices and customer statements and monitoring collection of debts in a timely manner

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  Haloodigital NG

  Mar 2020 - Feb 2021

  Customer Service Manager

  • Identified and assessed customers’ needs to achieve satisfaction• Built sustainable relationships and trust with customer accounts through open and interactive communication• Provided accurate, valid and complete information by using the right methods/tools• Met personal/customer service team sales targets and call handling quotas• Handled customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution• Kept records of customer interactions, process customer accounts and file documents• Followed communication procedures, guidelines and policies Show less

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  Lareine Gold Consulting (LGCAfrica)

  Mar 2021 - Feb 2023

  • Managed the lead strategist's calendar, including making appointments and prioritizing the most sensitive matters.• Prioritized emails and phone calls, arranged meetings and business events.• Conducted research, compile data and prepare papers for consideration and presentation by executives, committees and boards of directors.• Collaborated with the management to develop and implement an effective communications strategy based on our target audience.• Sought opportunities to enhance the reputation of the brand and coordinate publicity events as required.• Provide administrative assistance, such as writing and editing e-mails, drafting memos, and preparing communications on the executive’s behalf Show less

  • Research and Communications Assistant / Community Manager

    Oct 2021 - Feb 2023

  • Research and communications intern

    Mar 2021 - Oct 2021
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  Taeillo

  Feb 2023 - Jul 2024

  Executive Assistant

  Act as the primary liaison between the CEO and department heads, facilitating clear communication and timely responses.Conduct research and compile reports on industry trends and competitor analysis to support strategic decision-making.Coordinate and prepare materials for board meetings and executive presentations, ensuring accuracy and confidentiality.Implement efficient office processes, resulting in improved productivity and streamlined workflow.Provide high-level administrative support to the CEO, managing her calendar, travel arrangements, and expenses.TAEILLO WOMEN EMPOWERMENT PROGRAMMEDeveloped and carried out a thorough project plan to oversee the training and upskilling of women in the upholstery industry.Manage project budgeting, resource allocation, and procurement to ensure effective use of resources.Establish open communication by conducting progress reviews while providing status reports to stakeholders. Show less