Chikio Richmond

Experience

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  Regis Hair Salon

  Jun 2005 - Jul 2006

  Cosmetologist

  Consult with customers daily about hair services and maintenance. Cutting, coloring, and styling hair while performing an array of ethic services from facial and body waxing, eyebrow tenting, and facial extractions.

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  US Bank

  Jul 2006 - Dec 2007

  Commercial Banker

  Aid commercial sized customers with all facets of financial services. Recommend a suite of financial products and service including but not limited to credit cards, lines of credit, and business loans. Accurately explain zero billing accounts in addition to standard account reports and statements. Consistently hit sales objective and maintained a 107% quota attainment.

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  CenturyLink

  Dec 2007 - Oct 2012

  Provided consultative sales, as part of an inbound call center, to small business and corporate customers in the US resulting in 112% quota attainment year over year. Effectively consulted, communicated and collaborated with customers to provide creative solutions with the appropriate design to their retail needs. Promoted and sold Qwest products and services via consultative selling techniques, gathering information, evaluating customer needs and resolving customer problems. Negotiated customers’ requests for installation, changes of service, assisted with billingarrangements and coordinated order fulfillment with multiple departments within Qwest. Effectively multi-tasked and utilized various computer systems and screens simultaneously to process service orders. Proactively built and maintained strong customer rapport, ensured customer satisfaction and consistently won customers’ continued business and loyalty. Show less

  • MM Customer Account Manager III

    Jan 2012 - Oct 2012

  • SB Customer Account Manager III

    Feb 2010 - Jan 2012

  • Sales and Service Consultant

    Apr 2009 - Feb 2010

  • Sales Representative

    Dec 2007 - Mar 2009
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  Integra Telecom

  Oct 2012 - Jul 2014

  Senior Account Executive

  Strategically sell a full product line of domestic and international voice, data and wireless products. Lead a team of professionals including research support, sales engineers, & technicians to promote and sell full product suite by consulting, gathering information and evaluating customer needs. Identify and qualify prospects by telephone and networking. Maintain revenue and increase market share in assigned territory by securing new customers, winning back former customers and develop business in existing accounts. Probe and problem solve with customers to offer the right product solutions based on their needs. Maintain current industry and market knowledge Show less

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  Black Box Network Services

  Jan 2015 - Feb 2017

  Senior Account Manager
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  Apex Revenue Technologies

  Feb 2017 - Nov 2017

  Senior Technical Account Manager
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  CenturyLink

  Dec 2017 - Dec 2018

  Senior Relationship Manager
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  Comcast Business

  Dec 2018 - Sept 2020

  Enterprise Account Executive
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  Healing Homes Living Services

  Oct 2019 - now

  Founder