Venecia Ng

Experience

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  DBS Bank

  Jun 2006 - May 2007

  Customer Service Representative

  • Identify and reported a case of forgery• Handle high volume of over the counter cash and cheque transaction accurately • Handle personal, corporate and high net worth customers with their deposit and withdrawal transactions • Assist customers on fixed deposit renewal • Generate Casher’s Order • Verify and accept telegraphic transfer documents• Attend to customers' banking enquiries • Promote bank products and services

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  SP Group

  May 2007 - Jan 2008

  Client Relations Executive

  • Manage customer service email • Assist customers with online account registration • Generate monthly reports and statistics • Administrative duties

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  Singapore Airlines

  Jan 2008 - Oct 2021

  Flight Attendant

  • Customer satisfaction (VoC) score of 93.48% for FY20/19• Annual appraisal score of 42/50 (cohort score 38/50) for FY20/21• Annual appraisal score of 77/100 (cohort score 72/100) for FY19/20• Mentor junior crew members• Provide feedback on inflight manager’s leadership and flight management• Ensure passengers' safety and comfort are well-taken care of throughout theflight• Handle passengers in Business and Economy Class• Provide extra care for passengers travelling with infant, unaccompanied minors, elderlies and passengers with special needs• Carry out meal and drink services on board• Assist passengers with the use of in-flight entertainment system• Attend to passengers’ ad hoc requests• Attend yearly emergency procedures and first aid course refresher course Show less

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  CapitaLand

  Sept 2015 - Jan 2019

  Tenant Relations Specialist

  • Promoted to senior executive in 2017• Took part in CapitaGreen Grand Opening• Took part in CapitaLand EcoRace 2016 and 2017• Took part in pioneering new co-sharing workspace initiative at Twenty-Anson• Took part in groundbreaking ceremony at CapitaSpring• Attend to both incoming and outgoing calls• Handle customer service email account• Manage lobby experience• Monitor concierge officers’ work performance• Assist new tenants with on boarding process• Arrange and coordinate landlord and tenant meetings• Facilitate building tours• Ensure building defects are follow up promptly• Plan and execute weekly tenant events• Support tenant engagement activities Show less

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  I-vic International Pte Ltd

  Jun 2020 - Sept 2020

  Assistant Team Lead

  • Manage and support a team of 15 Customer Service Executives • Monitor the team performance such as call handling skills and punctuality • Maintain a cohesive working environment • Assist the team in resolving customers’ queries • Ensure the team adhere to standards and guidelines set by the company • Resume Customer Service Executive role when call volume increases • Handle ad-hoc tasks assigned by team leader

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  JurongHealth Campus

  Oct 2021 - Sept 2024

  Inpatient Operations

  • Manage frontline service and patient's feedback• Leading projects and making recommendation and improvements• Leading and supervising frontline service staff• Monitoring department's operational related scorecard in support of hospital's and department's mission, vision and strategy• Undertaking any other tasks assigned by supervisor

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  Thomson Medical

  Sept 2024 - now

  Patient Services