Ryan Richardson

Experience

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  McDonalds

  Jun 2000 - Aug 2008

  Manager

  General staff management Retail managementCash handlingStaff training

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  University of Dundee

  Mar 2004 - May 2004

  Tele-Fundraiser

  I was part of the pilot University alumni fundraising campaign. Through this i received fundraising training from Rux-Burton associates.

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  NFU Mutual

  May 2004 - Sept 2004

  Minor claims handler / Admin assistant

  Insurance claim processingGeneral administrationCustomer relationship management

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  Hutcheson Irvine Partnership

  Jun 2005 - Jun 2006

  Part 1 Architect

  General architectural and project management dutiesPreparation and submission of detailed building control drawingsPreparation and submission of planning drawings for approval.Preparation of site work schedules.Site Surveying

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  Ostick & Williams

  Sept 2007 - Sept 2008

  Part 2 Architect

  General architectural dutiesProject managementContract managementPreparation and submission of detailed building control drawingsPreparation and submission of planning drawings for approval.Preparation of site work schedules.Sub-contractor management on and off-siteSite Surveying

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  Stroke Association

  Oct 2009 - Jul 2013

  Quality Improvement Manager

  Managing quality and improvement nationally across the organisation and its commitment to Customer Service Excellence, The Information Standard and Investors in People.Pioneered the development and use of business intellegance dashboards accross the organiation linked to our CRM system.Project managed all aspects of the roll out of Microsoft Dynamics CRM system in the region including bespoke system design, data cleansing, data migration and training. Managing the Investors in People programme development across the organisation through annual assessments. Ensuring and supporting innovative solutions to be developed to support the standard.Managing and communicating the ongoing quality assurance programmes to all stakeholders ensuring that all rolling programme of assessments for are planned and seamlessly executed across the entire organisation.Directly managing consultants and departments in their preparations for assessment visits including evidence compilation. Providing assistance prior to and during the assessment visits and preparation and submission of annual applications.Managing and co-ordinating the Staff Suggestion Scheme and Chairing of the Ideas into Action Group.Developed a new set of excellence standards for the organisations service team. Ensuring full consultation, appropriate communication and endorsement at senior level, providing specific guidance to senior managers on their implementation.Developed and manged the roll out of the organisations new annual account, a key report used by the board and the NHS. Developed and managed a system for monitoring and benchmarking the organisations externally facing services using both impact reports and internal audit techniques. Show less

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  CRASH - Construction & Property Industry's Charity

  Jul 2013 - Dec 2014

  Projects and Resources Manager

  Part of the Senior Management Team. Responsible for all construction development projects across the UK, guiding non-for profits and social enterprises through the construction process and harnessing the skills and support of the construction industry, to assist in the redevelopment and refurbishment of homeless shelters, hostels, day centres and move on accommodation.Responsibility for business development and account management with suppliers, construction companies, architects and surveyors providing professional support. Managing 30+ construction development projects across the UK at any one time.Responsibility for resource management and logistics for all support provided to projects.Responsibility for grant management and administration and leading the organisations grants committee Responsibility for regular performance and impact reporting. Show less

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  EngineeringUK

  Jan 2015 - now

  Part of the Senior Leadership Team. Responsibility for the organisations Project Management Office, providing continuous support for individual Programme and Project Leaders. This includes providing guidance on the production of key materials such as Project Initiation Documents (PID’s) and project plans; providing guidance on delivery and performance and carrying out evaluations at key project stages.Responsibility for the coordination of all strategic business planning activities during the year and supporting the production of the annual Business Plan.Responsibility for Business Process Improvement and the organisations Quality Management System and its accreditation to ISO9001. This includes the design and management of internal audit programmes to assess compliance of business processes to the ISO standard; the design and management of risk based audit programmes to ensure effective risk mitigation; working with external auditors; working with the Executive Team to agree and record quality objectives; supporting individuals and teams to introduce, maintain and improve business processes.Responsible for our commercial activity and developing and managing contracts and grants for the products and services that the organisation sources externally. This includes contractual negotiations with suppliers and stakeholders.Developing and reporting on key performance indicators (KPIs) for the organisation.Responsibility for compliance across the organisation including carrying out the role of Data Protection Officer and ensuring that the organisation remains in compliance with the Data Protection Act and the GDPR. Show less

  • Associate Director - Business Operations

    Sept 2021 - now

  • Head of Business Services

    Jan 2015 - Mar 2022
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  Richmond Furniture Scheme

  May 2021 - now

  Non Exec Director/Trustee