Stephen Feerick

Experience

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  Feerick’s Painting and Decorating

  Jun 2010 - Aug 2010

  Painter and decorator

  Responsibilities included the following:• Painted the interior of buildings.• Applied wall paper.• Ensured the work area was tidy.

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  Greene Farm Foods

  Jun 2011 - Aug 2013

  Factory Line Operator

  Responsibilities included the following:• Prepared the factory line for each product changeover. This involved completing the paperwork and setting up the, use by dates, front and back labels, box labels, metal detector, etc.• Provided instructions for the factory line packers along with training new staff.• Ensured no mistakes had been made in the processing of the product prior to it arriving at dispatch, or during its duration in dispatch.

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  Natures Best

  Apr 2015 - Aug 2015

  Quality Assurance (Work Experience)

  Responsibilities included the following:• Collected varies types of samples (e.g. product samples, hand swabs, air plates, environmental swabs, water samples, etc.) which were then sent to the lab for analysis.• Performed varies inspections and audits (e.g. good manufacturing practice (GMP) inspections, glass and hard plastic audits, shelf life inspections, etc.)• Filing and documentation (using both paper work and computers).

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  Convergys

  Nov 2016 - Nov 2017

  BT Technical Support Agent

  Responsibilities include the following:• Helping BT customers resolve problems with their phone lines, broadband, and telephone bills, over the phone.• Constructing notes of every interaction I had with customers and documenting all actions I made on the customer’s account.• Booking engineers to visit customer’s homes when it was necessary to do so.

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  Covalen

  Dec 2017 - Jun 2022

  Creating and delivering training to new hires on content moderation along with delivering upskilling training for experienced reps. Developing and delivering training plans for under preforming reps. Collaboration with the policy team, L&D, quality, and client to improve trainings and support the reps. Providing policy expertise for all markets over multiple different projects. Identifying policy gaps and delivering policy updates. Implemented bi-weekly dialogue between trainers and policy coordinators to facilitate upcoming policy updates and feedback on same. Producing training materials to mentor new trainers in specific adult learning theories and assessments used in the organization. Show less

  • Trainer

    Nov 2020 - Jun 2022

  • Coach SME (Subject Matter Expert)

    Dec 2017 - Nov 2020
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  TikTok

  Jun 2022 - now

  Product Trainer

  Delivering training in content moderation policy for new hires and admistering the testing after. Coordinating with different departments to work on projects that will help develope the team and improve training delivery.