Amanda West

Experience

• 

  RuffaloCODY

  Oct 2009 - Aug 2011

  RuffaloCODY works with nonprofit organizations to help them with their fundraising needs and goals. As a Call Representative, I contacted prospects for various nonprofits, including universities, diocese, and healthcare, and talked to them about how their support would be beneficial. As a Lead Caller, I helped train other Call Reps, helped wrap up programs each day, and was able to meet clients from around the US. Contacted prospects to update information.Fostered great relationships between the organization and the prospects.Asked for gifts to support the non-profit organization.

  • Call Rep/ Lead Caller

    Oct 2009 - Aug 2011

  • Call Rep

    Oct 2009 - Aug 2011
• 

  RuffaloCODY

  Oct 2011 - May 2013

  Student Caller

  As a Student Caller, I contacted Alumni and Parents from the University of Northern Iowa to update their information, keep them updated on events happening at the University, and also to raise money for UNI's Annual Fund, Dean's Fund for Excellence, Panther Scholarship Club, and Annual Membership Dues.

• 

  U.S. Cellular

  Apr 2013 - Jan 2014

  Retail Wireless Consultant

  As a Retail Wireless Consultant I provide excellent customer service to US Cellular customers, businesses, and prospective customers. We work as a team to come up with solutions for customers. I assist customers in finding the right device for their particular needs using the Five Step Sales Process. We market to local businesses to help them with their business needs, whether that includes cell phones, home phones, tablets, or hot spots for their business.

• 

  Hibu

  Jan 2014 - Jan 2017

  Digital Marketing Consultant

  Interacts with clients via email and phone using diverse knowledge of hibu and it's operations.Accurately assesses business needs of clients and make appropriate recommendations.Provide product and service information as well as policies and procedures to clients.Use varied technology to retrieve and input data.Prepare and process transactions, forms, correspondence and documents for which accurate and timely completion is crucial.Knowledge of websites, SEO, SEM, and Display Advertising Show less

• 

  Goldman Sachs

  Jan 2017 - Apr 2018

  -Conducts internal quality audits/monitors of GS Bank Retail Deposits Contact Center Associates and 3rd party Call Center Associates, and providing coaching and feedback to Contact Center Representatives on overall call quality. -Employ principles and techniques as defined in the quality audit criteria, and develop and implement quality assurance standards, processes, and controls.- Collect and analyze data from each audit/monitor activity and assist contact center teams with development and implementation of appropriate corrective action plans, training tips, and team communication to improve overall quality results. - Conduct/participate in calibration session to ensure proper scoring across team members. Show less Explaining various online retail deposit products such online savings accounts and certificate of deposits - Accessing multiple electronic systems and documenting steps taken to efficiently serve the customer - Participating in projects to drive operational excellence - Completion of ongoing compliance and remedial training as scheduled - Meeting established goals for all metrics, including call quality, productivity and profitability quotas, and customer acquisition by focusing on maximizing service to customers- travelled to Salt Lake City, Utah for three weeks to train employees for new office location Show less

  • Performance Coach

    Aug 2017 - Apr 2018

  • Online Banking Representative

    Jan 2017 - Aug 2017
• 

  Bank of America

  May 2018 - Nov 2019

  Relationship Manager

  Deepen customer relationships by referring customers to sales specialists and offering appropriate financial solutions and services to both individual and small business customers.Sell financial products (credit cards, CDs, IRAs, small business loans) and open deposit accountsQuote rates, terms and programs for loan customersAssist in servicing customer needs.Assist, educate and train customers on how to use self-service technologies such as ATMs, online banking or mobile bankingEngage in daily outbound calling to Bank of America customers, inviting them into the financial center for an appointmentBuild strong relationships with your teammates, business partners and specialists by fostering teamwork, partnership and collaboration Show less

• 

  GreenState Credit Union

  Nov 2019 - now

  • Instructional Specialist

    Jul 2023 - now

  • Retail Trainer

    Mar 2021 - Jul 2023

  • Member Service Consultant

    Nov 2019 - Mar 2021