Gaurav Kavathankar

Sales Coordinator

184 followers

Mumbai, Maharashtra, India

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Timeline
About me
Manager (Lead-CRM) & EA to MD | Operations Management Specialist | Driving Process Efficiency & Strategic Growth | MBA (Operations Management)
Education
- University of Mumbai
  2012 - 2015
  Bachelor of Arts - BA ENGLISH LANGUAGE AND LITERATURE/LETTERS A
- SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
  2022 - 2024
  Master of Business Administration - MBA Operation Management
  Completed a comprehensive MBA program with a specialization in Operations Management, focusing on optimizing business processes, improving operational efficiency, and enhancing supply chain management. The coursework included subjects like Operations Strategy, Supply Chain Management, Project Management, Business Analytics, and Quality Control. Gained strong leadership and decision-making skills, along with a deep understanding of marketing, financial management, and business strategy. The… Show more Completed a comprehensive MBA program with a specialization in Operations Management, focusing on optimizing business processes, improving operational efficiency, and enhancing supply chain management. The coursework included subjects like Operations Strategy, Supply Chain Management, Project Management, Business Analytics, and Quality Control. Gained strong leadership and decision-making skills, along with a deep understanding of marketing, financial management, and business strategy. The program equipped me to lead cross-functional teams and drive continuous improvement in dynamic business environments. Show less
Experience
- Viraj Sales & Services
  May 2012 - Aug 2015
  Sales Coordinator
  • Communication with Customers, Dealers and Company Representatives. • With the use of the portal of Reliance Digital TV and Videocon D2h, Logging in new installation requests, assigning the call centre generated complaints/installation calls to respective engineers, coordinating with them and closure of installation/Service work orders.• Maintaining the records of installations and customer complaints• Maintaining records of stock of fresh and defective spares and other materials. Arranging for required material and sending defective material to company warehouse.• Happy Calling Show less
- KRYFS - Hamesha Kaizen
  Apr 2016 - now
  • Leading the CRM activities and team• Prospecting and introducing company profile to new customers, after order finalization: follow up for drawings and specifications, approvals, Invoicing, etc.• Documentation: for Tendering (Credentials, EMD, etc.), Vendor Registration, Approvals and certifications• Bank Guarantee: Making indent of Bank Guarantees, preparing drafts, submission, providing extensions, and getting them released after expiry• After-sales Services like Maintaining relationships, and coordination for service-related queries. Show less • Participating in Tender Participation, RMC verification for Sales rate, Pre and Post Tender discussion till getting the order, Cold calls/visits • Production planning and monitoring, Daily and weekly meetings, vendor finalization, Evaluate production processes, Transport rate finalization• Follow up for payments and feedback from Customers for improvement• Other: Preparation of MIS, Presentations for Meetings (QRM, APM, Sales etc.),Internal as well as External Communication over mail, calls, and letters.Motivating Team members for KAIZEN Activities. Show less
  - Executive Assistant to Chief Executive Officer
    Nov 2023 - now
  - Customer Relationship Management Manager
    Apr 2022 - now
  - Assistant Manager
    Apr 2016 - Aug 2023
Licenses & Certifications
- Master of Business Administration - Operations Management
  NMIMS CDOE
  Jul 2024
  View certificate