Laura L.

Laura L.

Customer Service Representative

Followers of Laura L.120 followers
location of Laura L.Tlajomulco de Zúñiga, Jalisco, Mexico

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  • Timeline

  • About me

    Diploma at James A. Garfield High School

  • Education

    • James A. Garfield High School

      2004 - 2007
      Diploma None
  • Experience

    • Teleperformance Mexico

      Sept 2012 - Feb 2014
      Customer Service Representative
    • NTT DATA Services

      Aug 2016 - now
      • Help Desk Analyst

        Dec 2020 - now
      • Clien Technical Sr. Associate

        Aug 2016 - Dec 2020
  • Licenses & Certifications

    • IT Security: Defense against the digital dark arts

      Coursera Course Certificates
      Aug 2018
      View certificate certificate
    • Operating Systems and You: Becoming a Power User

      Coursera Course Certificates
      Aug 2018
      View certificate certificate
    • Programa Especializado - Google IT Support Professional Certificate

      Coursera Course Certificates
      Aug 2018
      View certificate certificate
    • System Administration and IT Infrastructure Services

      Coursera Course Certificates
      Aug 2018
      View certificate certificate
    • The Bits and Bytes of Computer Networking

      Coursera Course Certificates
      May 2018
      View certificate certificate
    • Technical Support Fundamentals

      Coursera Course Certificates
      Apr 2018
      View certificate certificate
    • Scrum Fundamentals Certified (SFC)

      SCRUMstudy - Accreditation Body for Scrum and Agile;Download Free Scrum Body of Knowledge(381 pages)
      Sept 2019
    • Introduction to Cybersecurity

      Cisco Networking Academy
      Jul 2020
    • NDG LINUX ESSENTIALS/NDG LINUX SERIES

      Cisco Networking Academy
      Sept 2020
    • Scrum Master Certified (SMC)

      SCRUMstudy - Accreditation Body for Scrum and Agile;Download Free Scrum Body of Knowledge(381 pages)
      Dec 2019
      View certificate certificate