Laura L.

Customer Service Representative

120 followers

Tlajomulco de Zúñiga, Jalisco, Mexico

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Timeline
About me
Diploma at James A. Garfield High School
Education
- James A. Garfield High School
  2004 - 2007
  Diploma None
Experience
- Teleperformance Mexico
  Sept 2012 - Feb 2014
  Customer Service Representative
- NTT DATA Services
  Aug 2016 - now
  - Help Desk Analyst
    Dec 2020 - now
  - Clien Technical Sr. Associate
    Aug 2016 - Dec 2020
Licenses & Certifications
- IT Security: Defense against the digital dark arts
  Coursera Course Certificates
  Aug 2018
  View certificate
- Operating Systems and You: Becoming a Power User
  Coursera Course Certificates
  Aug 2018
  View certificate
- Programa Especializado - Google IT Support Professional Certificate
  Coursera Course Certificates
  Aug 2018
  View certificate
- System Administration and IT Infrastructure Services
  Coursera Course Certificates
  Aug 2018
  View certificate
- The Bits and Bytes of Computer Networking
  Coursera Course Certificates
  May 2018
  View certificate
- Technical Support Fundamentals
  Coursera Course Certificates
  Apr 2018
  View certificate
- Scrum Fundamentals Certified (SFC)
  SCRUMstudy - Accreditation Body for Scrum and Agile;Download Free Scrum Body of Knowledge(381 pages)
  Sept 2019
- Introduction to Cybersecurity
  Cisco Networking Academy
  Jul 2020
- NDG LINUX ESSENTIALS/NDG LINUX SERIES
  Cisco Networking Academy
  Sept 2020
- Scrum Master Certified (SMC)
  SCRUMstudy - Accreditation Body for Scrum and Agile;Download Free Scrum Body of Knowledge(381 pages)
  Dec 2019
  View certificate