Thomas Silvestre

Experience

• 

  Billabong

  Jun 2014 - Aug 2014

  Sales Intern

  Sales intern at the Billabong Flagship Store located in Hossegor known as Surf Capital of Europe.⁃ Carried out sales of clothes and accessories (Skateboards/Surfboards, Watches, Wetsuits)⁃ Produced and completed Inventories Management⁃ Voted salesperson of the month of July⁃ Built a trust-based relationship with a diverse and demanding customer base (60% international mostly Spanish/Australian)⁃ Learnt about retail merchandising strategy and optimisation of space (Increased sales of watches by 15%) Show less

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  Enterprise Holdings

  May 2016 - Dec 2016

  Management Trainee

  My role was to manage a team and hold responsibility for influencing customer satisfaction, increasing revenue and overseeing operational effectiveness and quality. ⁃ Responsible for training and managing a group of seasonal employee within the agency ⁃ Delivered superior customer service and managed conflicts of large monetary values in high-pressure and emergency situations. ⁃ Execution of the weekly fleet plan (+500 cars) by analyzing/anticipating scheduled departure/return and monitoring progress of vehicles through the repair process. ⁃ In charge of effectively scheduling, assigning, and coordinating the work of vehicle preparers ⁃ Continuous analysis of competition and daily reviewed our pricing strategy and positioning inside the market - Worked with 6 member team and achieved the biggest sales (optional products to meet customer wants and needs) for two consecutive months Show less

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  ECOCLIMASOL

  Jan 2017 - Jul 2017

  Marketing Campaign Manager

  My primary role was to develop the activity and increase Ecoclimasol presence in Argentina & France, generate leads, acquire and retain customers. - Devised B2C and B2B integrated marketing campaigns with the aim of acquiring and retaining customers (Hubspot, inbound marketing)⁃ Responsible for managing and executing email marketing campaigns⁃ Conducted expert calls and interviews (Webinars) to explain benefits of our solutions to clients⁃ Ensured that the organisation’s brand and identity is adhered to in campaigns and in all communication channels (LinkedIn / Twitter)⁃ Delivered regular reports of campaign results, including web analysis and evaluation of KPIs⁃ Wrote, edited and proofread copies of promotional materials within marketing campaigns in English, French and Spanish ⁃ Organised meeting with our main clients (Argentinian insurance companies) in order to understand better their needs and reach their expectations Show less

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  Volkswagen France

  Sept 2017 - Aug 2019

  Vehicle Distribution Coordinator

  At the core of Volkswagen organization, I was in charge of ensuring the smooth running of the Volkswagen vehicles supply chain while coordinating actions and dealing with logistic, sales (commercial operations), marketing (product managers), finance, accounting and homologation departments. - Supply chain monitoring from factory to dealerships - Implementing new processes related to delays vehicle and improving information transparency between dealerships and VGF- Responsible for supply dealerships of new launches vehicles and showroom programs ⁃ Managing reserve stock of Volkswagen and Volkswagen Commercial vehicles ⁃ Creating, proposing and negotiating deals in collaboration with the sales department to dealerships in order to sell stock ⁃ Forecasting and control operating budget (+1M) and delivering distribution daily reports to managers- Supply dealerships respectively to their annual sales goals agreed with the parent company- Gathering and providing information relative to shipping schedules, model/equipment availability, billing and inventory Show less

• 

  Amazon

  Sept 2019 - now

  • Senior Process Engineer

    Dec 2023 - now

  • Operations Manager

    Jul 2022 - Dec 2023

  • Area Manager II - Shipping

    Feb 2021 - Aug 2022

  • Area Manager I - Outbound

    Sept 2019 - Feb 2021