Lucky CHEN

Experience

• 

  Sofitel Luxury Hotels and Resorts

  Nov 2000 - Dec 2004

  Bar Supervisor

  To prepare and making drinks for guest and restaurant possessing a large knowledge of drink recipes, checking for proper identification, maintaining the appearance and cleanliness of the bar area and bar equipment.Handling all bar staff issues handling customer complaints and disturbances scheduling bar staff supervising other bartenders ordering supplies and alcohol and overseeing the workings of the bar area make report of bar daily operation to beverage manager.

• 

  Grand Soluxe Angkor Palace Resort & Spa

  Dec 2004 - Nov 2007

  Bar Supervisor

  To manages and supervises, in conjunction with the bar staff and relate department the bar department and assists with the day-to-day operation of the department and ensuring bar staff are accuracy with daily inventory process strictly follow process and procedure. To Improves and maintains sales and profitability and reduces or eliminate guest's complaints ensures bar standards are followed as per the beverage operations Manual abilities to lead bar staff to keep bar area are clean and tidy use of daily checklist to spot in term of daily operation equipment communication coaching and conducting beverage training program. Show less

• 

  Lingar “Bar Part Time Job”

  Nov 2005 - May 2006

  Bar & Restaurant Manager

  As a consultant have participated in consulting engagements and assume responsibility for performing implementation all tasks policy procedure and producing quality deliverables all food and beverage knowledge to all staff. Assist to consulting with the owner of organization and way to control the tasks within the work plan and demonstrate the ability to lead the team to be successful in team of business ways by implementing all requirement such system to be use table and chair bar counter designation setup idea of staff uniform interview process template of daily report to use knowledge of menu style to distribute and display. To setup and demonstrate the ability to work with the client and staff on the independent basis for short-term engagements with little supervision according to the position as consultant manager. Show less

• 

  Loumi Café “Part time Job”

  Aug 2006 - Jan 2007

  F&B Manager

  As a consultant have participated in consulting engagements and assume responsibility for performing implementation all tasks policy procedure and producing quality deliverables all food and beverage knowledge to all staff. Assist to consulting with the owner of organization and way to control the tasks within the work plan and demonstrate the ability to lead the team to be successful in team of business ways by implementing all requirement such system to be use table and chair bar counter designation setup idea of staff uniform interview process template of daily report to use knowledge of menu style to distribute and display. To setup and demonstrate the ability to work with the client and staff on the independent basis for short-term engagements with little supervision according to the position as consultant manager. Show less

• 

  CADCOMMS

  Nov 2007 - Oct 2012

  The Showroom Team Leader serves as a key member of the Treasurer's management team and has full responsibility for setting the standard for customer service and assuring that these standards are met. Supervises section staff, establishes policies and procedures, develops short and long range plans, and coordinates the work of the section with other functional groups within the office as well as with other departments and outside agencies.Directs staff in handling of inquiries, resolving conflicts, and providing service to customers. Researches customer service requests or complaints, and personally provides customer service to taxpayers and/or their representatives for unusual, complex or difficult situations.Ideally to proven sales management track record customer complain management with experiencing of managing a team ability to use of POS and CRM software experience abilities to configure OTA and manual configuration of such android iOS OSX windows, Show less

  • Commercial Sales Showroom Team Leader

    Nov 2007 - Oct 2012

  • Customer Service Executive

    Nov 2007 - Mar 2009
• 

  Kai Bang Chatt Resort & Spa

  Nov 2012 - Aug 2013

  Asst.F&B And Activity Manager

  Activity Manager Major Responsibilities:Negotiating the sales of properties to the best advantage of the vendor to individual client and cooperate business owner general manager together travel agency vocation school and organization.Manage the activity center with full accountability for result and staff whilst advancing the service standard of the sailing club center and abiding by the club policy and statutory legislation.Manage in a fair and sportsmanlike manner, and prepare athletes for maximum performance at the Games both on and off the water.All staff are expected to participate in camp activities including orientation, chapel, campfires, all-camp, vespers and skit-night.Food & Beverage Assistant Major Responsibilities:Driving food and beverage department to collate and disseminate food safety alerts when appropriate and be responsible for ensuring departmental compliance with the group health and safety policy.Representative on the H&S Committee and be the first point of contact for the Environmental Health Officer, and responsible for investigating any alleged food poisoning cases, for reporting to the food and beverage manager.Assist the food & beverage manager with managing Health & Safety and Food Hygiene, ensuring there is strict compliance with all legislation.Work closely with relevant department to ensure correct stock levels are available from central distribution area, to assist the operational food and beverage team outlet ensure strict compliance with all relevant Hygiene and Safety legislation and requirements.Ensure that the industry standard with regard to safety and hygieneChampion a training culture within the Food and Beverage team to ensure succession planning, and a culture that exceeds the very best the industry has to offer. Show less

• 

  Knai Bang Chatt Resort

  Aug 2013 - Apr 2014

  Activity Manager & Human Resources Manager

  Maintains and enhances the organization's human resources by planning, implementing, and evaluating employee relations and human resources policies, programs and practices. Maintains regulatory HR requirements, benefit administration, and supports the safety committee on employee’s compensation claims.

• 

  Hybrid Restaurant & Entertainments

  Apr 2014 - Jun 2014

  General Manager Consultants

  Assist to consulting with the owner of organization to manage all Hybrid Restaurant & Entertainment to meet customer expectation, to manage and implement all new rule and regulation to all staff to obey in the purpose hight standard of customer services.Survey area social market and competitor to rectify the new strategy, planing, new hiring staff interview flow and produce promotion flyer,brochure schedule staff to distribute set target to valuation of the new plan implementing.Implement new business strategic according according local market situation, conduct and training staff with all relevant requirement need to developing and be successful of Hybrid Restaurant & Entertainment field such as:- Customer Excellence Service- Good Communication Skills- Food Excellence Services- Beverage Excellence Services- Product & Service Unselling- New Business Strategic and promotion flow- Valuation Service & Customer Satisfactory Show less

• 

  New Hill Resort & Spa, Asia Initiatives Corperation

  Jun 2014 - Jan 2015

  Assistant Food & Beverage Manager

  Work, and develop relationships, with food & beverage resource to ensure the very best reputation within the food & beverage standard services and staff knowledgeable, and receives the service required to ensure that the operational food and beverage team can deliver the highest quality product and service, aim to be one of the best food & beverage provider within local and international l customer satisfaction.Fully in charge of food & beverage department to prepared all requirement of new outlet pre-opening department in resort, hiring department resource, conduct and training staff with its concept resort, prepare food & beverage SOP and general knowledge to full fill customer expectation. Show less

• 

  នស២រ Milk Green Tea

  Jan 2015 - Jun 2015

  Consultants Operations Manager

  A results oriented of buinsees professional with proven abilities in strategic planing managing projects hiring resources, improving efficiency of operations,team building and and detailing project infomation to deternine effective processes for operations able to identify areas of straight and weakness. Implementing company policies, standard, changes in operations and systems that optimizes productivity and bottom line, Demonstrated ability to motivate staff to maximum productivity and control costs through the most effective uses of murp over and available recources. Show less

• 

  Aqua Mekong Cruise

  May 2015 - Nov 2015

  Consultancy Food & Beverage Departments

  Overviews The goal is to maximize sales and revenue through customer satisfaction and employee engagement, my responsible is managing all F&B operations and for delivering an excellent guest experience. I am in charge of all aspects of the food and beverage operations onboard, including revenues, food costs, budgets, inventories, sanitation onboard and discipline in my department.Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards.Preserve excellent levels of internal and external customer service.Design exceptional menus, purchase goods and continuously make necessary improvements.Identify customer needs and respond proactively to all of their concerns.Lead F&B team by attracting, recruiting, training and appraising talented personnel.Establish targets, KPI’s, schedules, policies and procedures.Provide F&B Service Training.Report on management regarding sales results and productivity Show less

• 

  Xinwei Telecom Enterprise Group

  Nov 2015 - Mar 2018

  Strategy and Managing Regional Sales Manager and sales team, to reached target that company sets, to the following strategies: Door – Door Sales:Nocking giving customers with recently and new promotion package leaflet, broacher, poster or any other ways to reach customers favorite choose, to corporate with government and private company sector.Tele Sales:Make cool calls to friend and family or existing customers to enquiry about quality of services and inform them about new promotion package prices, convince to be Cootelian or Agency/ dealer sales.e-Sales:Prepared an attractive proposal to proposed to classmate, existing co-working and individual business man through seminar or social communication and connection.Prospective & Leads Target:Research SMEs customers prospective list from any form of online lists such as hotel & resort, casino & gaming, beer garden & internet café, boutique & apartment, guesthouse, motor & vehicles, tours & travel agency and so on...to appointment through called/ e-mail inquiry of their existing use and take them expectation to study in order to offer our service, if it is match to their expected. Show less Head of corporate sales manager is in charge of maximizing sales of the company. Sets realistic expectations and push sales through on these expectations with determination and drive the sales to make company revenues grow as much as possible.Head of corporate sales managers are responsible for the operations of a company's sales force, development and implementation of annual sales, monitoring performance of teams and sales goals, and meeting with other company managers to ensure that business objectives are executed properly and on the right schedule.The corporate sales department is in charge of training, managing and advising all salespeople. Accountable to work with the HR in recruiting, interviewing, assessing candidates, providing training and orientation to new hires, evaluating employee work and output and initiating termination for under-performing employees.Corporate sales department are also responsible for ensuring that each team member meet individual goals the overall sales goal of the company. These departments are creating and submit daily sales reports to the company CEO. They must also coordinate with the marketing department to ensure clarity of common objectives and it must be disseminating to field employees. Show less

  • Sales Manager

    Aug 2017 - Mar 2018

  • Head of Corporate Sales

    Nov 2015 - Aug 2017
• 

  TURBO TECH Solutions Co., Ltd

  Mar 2018 - Aug 2019

  Sales Mnager

  Accountable to creating, enhanced and sustainable value in its business areas of company machinery and power technologies to delivering end to end customer and/ Or B2B solutions.To deliver and provide company customers with the best ISPs experience from beginning to end, with professional and talent support team to every customer at every moment.Delivered a professional sale with high-end knowledge and technologies, right from technologies and engineering to delivering power to the end user and SME users. The guiding principles create a framework for developing breakthrough technologies in its continual.Communicate daily/weekly targets for the number of incoming clients and the number of qualified leads stated in daily/weekly report from sales coordinator, develop a process to assign a category to sales staff and regional/supervisor for incoming leads according to the source of the leads and the information available about the leads and prospected customers.Develop report of clients and prospected customers database in daily, weekly, monthly and yearly, as it might be need in any purpose from company or sales department itself in the future report, review daily or weekly information provided on “CRM” database system and compared to actual report from fields of sales staff, to ensure it was accuracy in order to determine the targets of customers.Review daily/weekly feedback from fields to determine which marketing machinery, and sales efforts are most effective, and review sales appointments to be discuss with management team to fulfil market requirement needed, review policy & procedures and forms for effectively qualifying leads and prospected or sales feedback from field to improvement. Show less

• 

  Clik

  Aug 2019 - Oct 2020

  Activation Team- National Director

  Responsible to ensuring that each team member meet individual goals of the overall sales performance of the company KPIs, creating and submit daily sales reports, department daily activities or any other issue related to sales fields to company CEO & CCO.Manage a large accounts portfolio, ensuring that they are utilising the full benefits of the Clik platform and are satisfied with our services and Establish strong, long-term client relationships with medium and large accountsManage and mentor a commercial team who are responsible for managing our medium account portfolio (ensuring that they are utilising the full benefits of the Clik platform and are satisfied with our services). Show less

• 

  ELife Group Co.,Ltd

  Nov 2020 - Jan 2021

  Chief Executive Officer (CEO)
• 

  AquaFilter Cambodia

  Jan 2021 - now

  Chief Commercial Officer (CCO)