Ibrahim PAPAS

Experience

• 

  Barbara's Guest House

  Sept 2013 - Apr 2015

  Guide

  I worked here for two years as a volunteer and I guided many guest who came from US, UK, Germany and Lebanon and other many countries..

• 

  Woodlands Hotel and Suite

  Jun 2015 - Sept 2015

  Housekeeping Supervisor

  Hospitality and Customer Service

• 

  Governor’s ınn

  Jun 2016 - Sept 2016

  Supervisor

  Hospitality and Customer Service

• 

  Cicis

  Jun 2016 - Sept 2016

  Server

  Customer Service

• 

  Mud Hen Brewery Co.

  Jun 2018 - Oct 2018

  Server

  Customer Service

• 

  Pegasus Airlines

  May 2019 - Feb 2022

  Flight Attendant

  *Greeting passengers as they board and exit the plane.*Serving meals, cocktails, snacks and beverages. *Showing passengers to their seats and providing special attention to certain passengers, such as the elderly or disabled.*Demonstrating emergency equipment and safety procedures. *Dealing with emergencies and administering first aid. *Producing written flight reports after completing a journey.

• 

  Sals By Victor

  Feb 2023 - Sept 2024

  Manager

  -Ensuring incoming staff complies with company policy-Maintaining safety and food quality standards-Keeping customers happy and handling complaints-Organizing schedules-Ordering food, linens, gloves and other supplies while staying within budget limitations-Supervising daily shift operations-Coordinating daily front- and back-of-house restaurant operations-Interviewing/recruiting new employees-Interacting with guests to get feedback on product quality and service levels Show less

• 

  Williamsburg Inn

  Sept 2024 - now

  Manager

  Customer Interaction: Welcoming guests, addressing complaints or requests, and ensuring guest satisfaction throughout their visit. Staff Supervision: Overseeing the guest service team (hosts, concierge, etc.), ensuring they deliver prompt and courteous service. Problem Resolution: Handling guest issues and complaints efficiently to ensure a positive resolution. Service Standards: Ensuring that the team adheres to the restaurant’s service standards, delivering a luxury experience. Training and Development: Training staff on guest interaction, conflict resolution, and service excellence. Coordination with Other Departments: Collaborating with kitchen, housekeeping, and other departments to ensure a seamless guest experience. Performance Monitoring: Tracking guest feedback, service quality, and team performance to improve service delivery. VIP Guests and Special Events: Managing services for high-profile guests or special events to ensure personalized and premium experiences. Show less