Laramie Rolfe CIC

Experience

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  Banco Atlántida

  Jan 2007 - Jan 2008

  Customer Service Representative

  •Call Center Inbound - Outbound•Customer Service

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  Tigo

  Feb 2008 - Jun 2009

  Corporate Account Manager

  Manage and maintenance of corparative accounts, providing customer service, sales and after-sales, follow-up

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  Digicel Group

  Mar 2010 - Mar 2011

  Junior Corporate Account Manager

  Manage and maintenance of corparative accounts, providing customer service, sales and after-sales, follow-up

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  Publicidad Comercial

  Mar 2011 - Dec 2011

  Account Executive

  •Primary point of contact for clients.•Manage all the processes, times and internal coordination of the departments involved in every advertising campaign: art and creativity, PR, media, social media, events, etc.Accounts:-Loto (Lottery)-Burger King-Uno ( Gas stations and convenience stores)-Fundación Grupo Terra (Social responsibility foundation)-Importados Istmania

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  Megatechn

  Jan 2012 - Jun 2014

  Marketing and Sales Manager

  •Sales force and product promoters management and trai-ning programs.•Manage Budget and sales commissions.•Develop the marketing and loyalty plans for wholesalers.•Brand activations and events planning and execution.•Administration and Human ResourcesSPANISH•Manejo de Fuerza de Ventas e Impulsadores.•Pago de Comisiones.•Elaboración de Plan de Mercadeo. (presupuestos, estratégia y ejecución)•Estrategias de Ventas, Comunicación y Mercadeo para Distribuidores en puntos de ventas.•Planeación y ejecución de Eventos y Lanzamientos.•Administración.•Elaboración y ejecución de presupuestos.•Supervisión y capacitación de promotores . Show less

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  Grupo ALUCOM®

  Jun 2014 - Mar 2017

  Marketing Manager

  Alucom•Amet•Vitra Honduras•Nicaragua•USA•Sudamérica•Manage all marketing department tasks: Marketing plandesign and execution, point of sale advertising, loyalty and customer training programs, event planning (brandlauching, activations, etc), Supervision of graphic designand creativity and Public relations.•Advertising agency relationship for advertising campaigns.•Manage customer service department: Call center, customercare in-store, after sales, Customer Experience and service surveys.•Digital marketing, SEO, SEM and sales app.SPANISHManejo del departamento de Marketing: relaciones publicas, diseño y creatividad, estrategias en punto de venta, plan de mercadeo, presupuestos anuales, organización de eventos, Comunicación interna y campañas de Marketing a cliente Interno (Recursos humanos), planificación y ejecución de campañas, elaboración de plan de medios, planes de fidelización, marketing digital, capacitaciones, lanzamientos, manejo de relaciones con agencia de publicidad, customer experience y marketing para distribuidores. Show less

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  Vivadogs

  Jun 2017 - Dec 2018

  Marketing/ Social Media/ Customer Experience

  •Customer care management: ticket management, emails, calls, web chat and social media (Instagram and Facebook). •Orders and shipping coordination.•After-sales and customer retention.•Customer experience: Assisted in web design and constantly work on improvements to guarantee a great customer expe-rience and friendly navigation through websites. •Marketing: social media marketing, email marketing, SEO, SEM, brandbook modifications and brand activations.

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  Kattan Group

  Feb 2019 - Jun 2019

  Customer Service Account Manager

  •Primary point of contact for clients providing prompt and accurate feedback by email, CRM and calls.•Manage all the processes, times and internal coordinationof the departments involved in every fashion collection to ensure each order is completed, meets the quality require-ments and is delivered on time to the customer’s store.•Inventory and budget management.

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  Chittenden Group

  Jul 2020 - now

  Account Manager