Deep Enrich
Emil Vladimirov
Customer Service Representative
122 followers
Sofia, Sofia City, Bulgaria
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About me
Hopefully developing the future generations.
Education
Rakovski National Defence College
2023 -Homeland Security
Sofia University St. Kliment Ohridski
2011 - 2017Master of Laws - LLM
New Bulgarian University
2017 - 2018Master of Laws - LLM Law
Experience
.webp)
Sixty K Ltd (60K)
Mar 2016 - Sept 2017Customer Service RepresentativeServicing UK customers in a polite and friendly manner while quickly and efficiently providing resolutions to the presented issues or queries.Supervisor approved authority to act as a manager when handling complex or sensitive customer issues.Supervisor approved dedication on parts of the workload with a higher level of difficulty.Decision-making authority in the absence of a manager regarding workload delegation and the supervision of other customer service agents.
Spot Advertising
Aug 2018 - Feb 2019Compliance SpecialistResponsible for contacting clients and requesting documentation in order to verify their trading accounts.Convincing the client that providing the required documents is for their benefit and protection. Sending declaration forms for made deposits. Compliance agent.
ICOVER
Mar 2019 - Sept 2023Verification Specialist
Apr 2023 - Sept 2023Strategic Sourcing Specialist
Jul 2022 - Apr 2023Verification Executive
Jun 2019 - Jun 2022Media Research Analyst
Mar 2019 - Jun 2019
Coriantro OOD
May 2024 - Sept 2024Technical Specialist66 СУ "Филип Станиславов"
Sept 2024 - nowEnglish Language Teacher
Licenses & Certifications
CPE
Cambridge English Level 3 Certificate in ESOL International (Proficiency) Council of Europe Level C2Jul 2018- View certificate
Avoiding Phishing Scams
LinkedInApr 2023
Languages
- enEnglish
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