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Prashant Singh Rathore

Prashant Singh Rathore

Process Developer

Followers of Prashant Singh Rathore625 followers
location of Prashant Singh RathoreSouth Delhi, Delhi, India

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  • Timeline

  • Skills

    Training
    Coaching
    Customer service
    Management
    Team management
    Mortgage lending
    Analysis
    Banking
    Business development
    Outsourcing
    Sales
    Team building
    Bpo
    Vendor management
    Sme
    Team coach
    Operations management
    Business analysis
    Crm
    Performance management
    Leadership
    Employee engagement
    Business process improvement
    Microsoft excel
    Financial services
    Collections management
    Billing process

  • About me

    I have 8 years work experience with BPO, customer service, restaurant, ect. Industries.

  • Education

    • Jai Narain Vyas University

      2004 - 2007
      Bachelor's degree Arts

      Activities and Societies: Hockey, NCC, Cricket, NSS Sports, NCC

    • Shri sumer senior secondary school, Jodhpur

      2000 - 2004
      High School History

      Activities and Societies: Basket-ball, Cricket, NCC

  • Experience

    • Genpact

      Sept 2008 - Mar 2012
      Process Developer

      Worked in Genpact for "National Australia Bank" In business banking as a Quality coach; LINK project.Look after the process in absence of managers.Team coach, trainer, for e-LINK project.Quality analyst for the team.Reporting to the customers directly.Handling customer call & all matters for e-LINK with customers.Provide new updates to team on e-LINK.Handling Daily, Weekly, Monthly review.Accountable for daily team huddle.Accountable for maintaining internal project reports. Have finished 1st Phase of e-LINK project & working on final phase. Key Working Areas:- for National Australia BankHandling the quality analyst work for team of 28 people.Reporting to client at Australia & Managers at Genpact.Making the audit of daily work for every team member.SME & Team mentoring.Update to the team daily what's happening at NAB in Australia. Take the huddle of team for new updates.Take the customer calls on weekly basis.Take the refresher sessions of team for process knowledge. Take care of SOP updates. Take care of VSM for process. Show less

    • Genpact

      Nov 2016 - Nov 2018
      Process Developer

    • Midland Credit Management, an Encore Capital Group Company

      Nov 2018 - Nov 2020
      Account Manager

    • XL Dynamics India Pvt. Ltd.

      Dec 2020 - Oct 2021
      Pre Risk Analyst

    • Accenture

      Nov 2021 - now
      Senior Operations Analyst

  • Licenses & Certifications