Beatrice Njau

Experience

• 

  CRDB Bank Plc

  May 2010 - now

  Identifying opportunities for process improvement and implementing initiatives to enhance operational efficiencyManaging all aspects of branch operations, including cash management, customer service, account management, transactions processing and ensuring adherence to banking policies and regulatory requirements.Recruiting, training, and supervising branch staff, including setting performance goals and providing coaching and development opportunities.Ensuring exceptional customer service is provided to all bank customers. addressing customer inquiries, complaints, and issues promptly. Show less Built relationships with new clients and maintained and nurtured business relationships with existing clients with the aim of maintaining profitable client accounts.Met with clients to complete application documentation, answer their questions and resolve any concerns. Stayed current on the loan market, available products and strategies for bringing in new customers.Reviewed account and credit records to determine the risk level associated with each applicant and calculated the customer's initial payment plans and repayment schedules.Identified accounts with shrinking revenue, addressed ‘at risk' customers and monitored ongoing activities related to them.Directed the creation of fresh and engaging advertising to promote a wide range of products and services and maintained successful media relationships to smoothly spread advertising messages and meet customer targets. Show less

  • Branch Manager

    Jan 2020 - now

  • Incharge

    Jul 2015 - Dec 2019

  • Account Relationship Manager

    Mar 2013 - Jun 2015

  • Branch Agent Champion

    Nov 2012 - Dec 2013

  • Bank Teller

    May 2010 - Oct 2012