Kamran Sajjad

Experience

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  Multilynx

  Mar 2004 - May 2006

  Supervisour IT Help Desk

  - Served as the first point of contact for customers seeking technical assistance over the phone or email- Performed remote troubleshooting through diagnostic techniques and pertinent questions- Determined the best solution based on the issue and details provided by customers- Walk the customer through the problem-solving process- Direct unresolved issues to the next level of support personnel- Provided accurate information on IT products or services- Recorded events and problems and their resolution in logs- Followed-up and update customer status and information- Passed on any feedback or suggestions by customers to the appropriate internal team- Identified and suggested possible improvements on procedures Show less

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  Warid Telecom

  May 2006 - Dec 2006

  Team Leader Customer Services

  - Ensured the 100% Customer Satisfaction- Ensured all daily/weekly/monthly reports processed timely and accurately feed back to QA team on new promos. - Team work and inter departmental co-ordination- Work Load Sharing according to SOP/ Taking Initiatives/floating ideas for the improvement of existing processes/practices in the customer care centre - Assisted CCM and looking after all admin affairs of the customer care center co-coordinating with other departments for smooth operations. - Ensured 100% meeting the deadlines of the assignments by the CCM Show less

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  Mobilink

  Dec 2006 - Feb 2014

  - Adroitly performed franchise channel development in my territory. Successfully achieved franchisee ROI in accordance with organization’s standards. Capably conducted trainings for franchisees, sales forces and retail channels of product launch executions. Regularly visited franchisees and retail channels to check MFS- Diligently monitored MFS branchless business to assess and address weak areas. Expertly equipped new retailed with required material (POS device and stationary). Progressively grew business volume by providing operational support to retail channel. Successfully managed product visibility and availability in market- Competently supervised performance of DO’s/RSO’s to make them work closely with retail channel to increase business growth. Vigilantly observed and encountered competitors’ strategies to retain market share. Closely checked performance of franchisee and DO’s to ensure achievement of their monthly targets through retail market- Adeptly prepared and reported potential sales targets for Sims, scratch cards, jazz load, MNP, VAS, MFS, JSP and postpaid. Consistently penetrated market to increase active number of retail outlets in region. Successfully trained franchisee staff with product knowledge, system routines, procedures and soft skillsProfessional Achievements:-Successfully launched Mobicash (Jazz Cash) by inducting 280 agents in Dera Ghazi Khan zone Show less -Successfully generated weekly forecast and metric reports & provided analysis for Sales Management-Proactively diagnosed the analytical requirements of the sales organizations; designed and delivered reporting to meet their requirements- Skillfully developed comprehensive pipeline reporting tools- Partnered with Sales Management on business planning and strategy for their respective sales areas• Assist in the structuring and approval process of Enterprise License Agreements• Setup, maintain, and modify sales territories and provide comprehensive analysis of territory alignment decisions• Assisted in all facets of sales planning, inclusive of regular updates to quotas, headcount and sales plan• Worked with the CRM team to define business requirements and support the sales organization Show less - Ensured 100% postings of SIM at franchise & JSP channels on monthly basis.- Performed all presentation & reports when & where required.- Coordinated with third party HRSG for the hiring of JSRs/JSOs.- Maintained year to-date performance analysis reports zone wise of Franchise support Team.- Timely coordination with internal teams for the rectification of all issues.- Coordinated with SIM team, Finance teams & FSEs for timely provision of SIM at Franchise & JSP. - Provided back up for all FSE of C-II in their absence & supports JSO as well.- Monitored & coordinated with PMO for Network related issues of C-II.- Arranging interviews of CCRs, JSOs & JSRs with RM-CC & RD-CC. - Provided back up support of Regional Coordinator of RD-CC.- Interacted with Franchises & JSRs directly for feedback in case of important complaints.- Daily submission of GCs response to Communication unit.- Coordinated with vendors/FSEs regarding giveaways for BTL arrangement with in the zones- Weekly/Monthly Reports and Analysis for JSPs and Franchise Support.- Coordinated with other department (Sales and Support Centers etc.) for follow-ups Analyzing performing evaluations of all Franchises and JSPs of the Region and guiding FSEs and JSOs on Improvement needs. Arranging training sessions for FSEs & JSOs ( Bi-Monthly snaps etc.) as per QAST Calendar. Coordination with CS-Support OPERATIONS, CC-JSP Management Team for backend related issues regarding MJSRs, JSRs FSEs & JSOs. Show less

  • Territory Sales Supervisor, D.G Khan Zone

    May 2012 - Feb 2014

  • Regional Sales Operations Coordinator

    Jan 2012 - May 2012

  • Regional Coordinator Customer Care

    Dec 2006 - Jan 2012
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  PepsiCo

  Nov 2014 - Jul 2015

  Territory Sales Supervisor

  - Productively developed and implemented permanent route plan and annual operation plan. Lucratively achieved monthly volume targets, productivity and performance of planned shops.Closely monitored range availability of PCI snacks in market;supervised maintenance of rack integrity and identification of prime rack location. Handled negligible stale in market, managed FIFO at warehouse and in market. assessed stock requirement at warehouse- Resourcefully hired order bookers / DSR’s, developed capability of distributors and their work force. Efficiently utilized promotional budget by distributors and DSR’s. Effectively conducted training and coaching of distributors to enhance their performance. Successfully worked on new account development, managed PI assets and regularly reported to line manager on weekly basis regarding key performance indicatorsProfessional Achievements:-Successfully led BTL activities in Zone for new product promotion-Productively inducted new vehicles and planned new routes that resulted in business growth Show less

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  Dawlance Group of Companies

  Nov 2015 - Aug 2023

  Territory Sales Manager

  Sales Relationship ManagerEnsure effective implementation of company sales policies.Visit and support assigned dealers, addressing concerns and enhancing relationships.Monitor and improve dealer performance to meet daily run rate targets.Product Sales SpecialistDevelop in-depth knowledge of Dawlance products through training.Utilize product knowledge to successfully sell solutions to new and existing dealers.Ensure comprehensive understanding of products among dealers' sales representatives.Sales and Collection StrategistAchieve sales and collection targets, monitor bad debts, and analyze competitor activities.Coordinate logistics and implement strategies for improvement in designated territories.Sales Operations CoordinatorEnsure effective coordination between sales and service teams.Resolve day-to-day matters related to after-sales service and product quality.Monitor the utilization of company properties for effective brand representation.Order and Logistics CoordinatorCollect orders, generate invoices, and ensure timely delivery and payments.Communicate regularly on inventory levels and coordinate with warehouses.Implement measures for efficient order and logistics management. Show less

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  Multilinks

  Aug 2023 - now

  Digital Marketing and Growth Manager

  Strategy Development:Develop and implement comprehensive digital marketing strategies aligned with overall business objectives.Conduct market research and competitor analysis to identify opportunities and threats.Define key performance indicators (KPIs) and track progress toward goals.Team Management:Lead and mentor a team of digital marketing specialists, fostering a collaborative and high-performing environment.Delegate tasks, provide guidance, and ensure team members are equipped with the necessary tools and resources.Digital Marketing Execution:Oversee the execution of various digital marketing channels, including:Search Engine Optimization (SEO): Conduct keyword research, optimize website content, and build backlinks to improve organic search visibility.Pay-Per-Click (PPC) Advertising: Manage Google Ads and other PPC platforms to drive targeted traffic and conversions.Social Media Marketing: Create engaging content, manage social media channels, and run targeted campaigns to increase brand awareness and drive website traffic.Email Marketing: Develop and execute email marketing campaigns to nurture leads and drive customer retention.Content Marketing: Create high-quality content (blog posts, articles, infographics, videos) to attract and engage the target audience.Data Analysis and Optimization:Utilize analytics tools (Google Analytics, etc.) to track website traffic, user behavior, and campaign performance.Analyze data to identify trends, opportunities, and areas for improvement.Continuously optimize digital marketing campaigns to maximize ROI.Budget Management:Manage and allocate the digital marketing budget effectively.Monitor expenses and ensure they align with the overall marketing budget.Collaboration:Collaborate with cross-functional teams (sales, product, customer success) to ensure alignment and achieve shared goals.Work closely with external agencies or freelancers as needed. Show less