
James Heile
AVP Merchant Services Sales and Operations Manager

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About me
Cash Management Sales Manager at Members 1st Federal Credit Union
Education

Bucknell University
1984 - 1986Central Atlantic School of Banking Banking Completion
University of Delaware
1998 - 1998The American Bankers Association National Graduate School of Bank Card Management
Central Pennsylvania College
1978 - 1980Business Administration Business / Marketing Graduated
Experience

Commonweath National Bank
Jan 1980 - Jan 1985AVP Merchant Services Sales and Operations ManagerManaged the sales and operations for an acquiring business with over 11,000 merchants. This included a sales team of 5, service center of 6 individual, depot terminal and supply operations, dispute management, accounts receiveable management and private lable services. Developed the first regional VISA Check Card called the MagiCard in 1984.

Chemical Bank NY
Jan 1985 - Jan 1986AVP Agent Bank ServicesMultiple State Sales Management for Card Services Agent Bank Programs. Sold, Managed, and help grow credit card and merchant programs for smaller financial institutions through the Chemical Bank network.

Dauphin Deposit Bank / Allfirst Bank
Apr 1986 - Jun 1998VP Card ServicesManaged all acquiring business, issuing business for consumer and business clients. Ran ATM operations and off site sales and deployment. Managed the Merchant Sales and Services team along with full cardholder services unit, including dispute and fraud management.

BankNorth Group
Apr 1998 - Jan 1999VP Card Services GroupManaged all Card Services Operations. Consumer and Business card credit and debit products. Managed the sale of merchant and card portfolio.

Waypoint Bank
Jan 1999 - Apr 2005VP Commercial ServicesCard Services, ATM Operations, and Treasury Management Services, Certified Cash Management specialist, Commercial Services Sales Management, ACH and Wire Services.

Members 1st FCU
Apr 2005 - Oct 2016Manages all aspects of the credit union’s consumer lending function including all direct, indirect and credit card lending products and services to achieve quality growth in the portfolio to maximize profitability from complete relationship development and interest / fee income.Elected in 2015 to the Pennsylvania Credit Union Foundation Board working to change people's lives by promoting education, financial literacy, disaster relief and credit union relevance.Current Chairman of the FIS North American Credit Card Advisory Group (since 2012). Chairman of the DUE Committee Innovations Team.Member of Members 1st LIFE Committee a speakers and educators team that works within the community to improve financial skills and knowledge. Also a STAR Program Mentor to new and upcoming supervisors. Chairman of the Members 1st Golf Committee. Show less Manage Credit, Debit, Pre-Paid consumer & business products. Manage ATM operations, deployment and on going maintenance. Responsible for card based risk management related to dispute and fraud mitigation. Merchant Services, Instant Issue Services, vendor management, and cardholder services. Member of the LIFE Education and Speakers Committee. Have spoken about card services and related subjects internationally. Product Sales Support.In Jan 2013 Elected as Chairman of the North American FIS Card Advisory Council. Also member of the Loyalty Advisory Council. Show less
Vice President of Consumer Lending
Mar 2013 - Oct 2016AVP Card Services
Apr 2005 - Mar 2013

Members 1st Federal Credit Union
Oct 2016 - nowEstablish Cash Management relationships and generates business with new and existing business members throughout the Members 1st FCU footprint. Manage the Cash Management Sales Officers / Team. Developing Business Lending and Banking Services within Central PA.
Cash Management Sales Manager
Feb 2018 - nowVice President Business Lending
Oct 2016 - Feb 2018
Licenses & Certifications
- View certificate

Having Career Conversations with Your Team
LinkedInJun 2021 - View certificate

Empathy for Customer Service Professionals
LinkedInNov 2023 - View certificate

How to Be an Adaptable Employee during Change and Uncertainty
LinkedInNov 2023 - View certificate

Leading Your Team Through Change
LinkedInOct 2022 - View certificate

Communicating with Emotional Intelligence
LinkedInOct 2022
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