Taranjeet Singh

Experience

• 

  Hennes Maurtiz

  Sept 2015 - Dec 2017

  Senior Sales Associate

  working with h&m by following responsibilities & competences with a way of proving excellent customer service to the customers by full filing their requirements and suggesting purchasing suggestion

• 

  H&M

  Jan 2018 - Feb 2023

  Responsible for Gaining Sales & Profit goals in Department by creating a plan to deliver a great customer experience.Ensure to have a great team & support in their development. Works with Succession planning, talent & leadership development & structured performance management. Based on results, values & leadership.- Regular analyse & follow up on Department sales & profit KPIs & take actions accordingly to maximise results.- Together with Store manager, Ensure scheduling is secured that maximise the conversation.-Give input to store manager & Area controller on Department allocation to ensure a good garment level according to sales.- Ensure H&M customer service standards are delivered in the department & store.- Ensure with my Visual, Implementation of Commercial info is executed in the department.- Smooth Store operations are managed all the time in the department & Store.- Ensure Maintainance in the department is managed in a cost efficient way & take appropriate action with my Store management team.-Manage Recruitment, training, development & succession planning of my team & store.- Evaluate & Manage the performance of my team- Give regular feedback, Make development plan , follow up & take appropriate action to improve performance & develop of the team.- Clear communication with the team on business performance , company culture, store , store & department goals Show less

  • Training Store Manager

    Aug 2022 - Feb 2023

  • Department Manager

    Jan 2018 - Jan 2023
• 

  Inditex

  Mar 2023 - now

  Operation Department manager

  1) CUSTOMER SERVICE MANAGEMENT - To understand , anticipate & Satisfy the need of the customer, to have a Active presence at the point of sale & to be responsible for correct handling of Complaints & Returns.2) Product Management- Correct handling the product in your section to meet sales objectives assigned by direction and to transmit the relevant information in terms of the product to make orders effectively, to have an active presence and help organise the process of receiving merchandise, to be responsible for optimise the stock.3) Floor Image- To guarantee a correct image for their team & their Floor, to be responsible for applying merchandise criteria to their floor, to help the store manager for Maintainance & cleanliness of the store.4) Staff Management- To select, Train, Develop , maintain & organise the store team. To be responsible for selecting the best people for the post & help with their integration into the company to organise personnel and control budgets for inter personnel.5) Budget Control- To control & protect all store Assets, to inform the store manager about the provision of material for their floor, to organise the inventory & control wastage in their floor in line with the objectives of the company & to be responsible for complying with all the rules of using Cash registers and the administrative procedures of the company. Show less