
Emma De Graaf
Personal carer in private homes

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About me
Content & Communications Specialist | Scrum Master | VodafoneZiggo
Education

Anna van Rijn College
2004 - 2010Tweetalig VWO Diploma Secondary educationActivities and Societies: Model European Parliament (regional) & Junior Mentor of VMBO 1

University of Utrecht
2010 - 2013Bachelor of Arts (BA) / Bachelors' Degree Communication and Information Sciences 7Activities and Societies: Student Association 'SV Contact' Within the Bachelors program Communication and Information Sciences I gained insight into media usage (different channels and at different moments in time) and communication processes. I did a lot of research into the functioning of face-to-face conversations, written texts and social media channels.I chose to take a multidisciplinary approach. I took a lot of different courses (e.g. management, behavioural psychology and policy & politics) to broaden my knowledge. To me, this approach… Show more Within the Bachelors program Communication and Information Sciences I gained insight into media usage (different channels and at different moments in time) and communication processes. I did a lot of research into the functioning of face-to-face conversations, written texts and social media channels.I chose to take a multidisciplinary approach. I took a lot of different courses (e.g. management, behavioural psychology and policy & politics) to broaden my knowledge. To me, this approach is an ideal basis for the dynamic communication and marketing environment. Show less

YEARTH Academy
2021 - 2021Persoonlijke Effectiviteit Perfectionisme 2.0
University of Utrecht
2013 - 2015Master of Arts (MA) / Masters' Degree Master Communication and Organization 7Activities and Societies: Soundingboard Within the Masters program Communication and Organization, I learned to improve communication processes within organizations. We focussed on analyzing & improving the communication itself and improving processes within the organization as a whole. We gave advice based on internal and external research.This educational programme was exceptional in the way the students needed to look at he linguistic, social and organizational aspects of communications.

International Baccalaureate
2004 - 2010English Higher Level A2 English Literature (British and Commonwealth)
Experience

Rivas Zorggroep
Jul 2011 - Aug 2014Personal carer in private homesWhile studying at the University of Utrecht, I took a parttime job in health care. I was personal carer in private homes for Rivas Zorggroep.

University of Utrecht
Oct 2013 - Mar 2015Member of the Soundingboard - Master of Communication & OrganizationI represent the students of the Masters' program Communication & Organization as member of the Soundingboard. I ventilate the opinions of fellow college students and I am always the first to give my own opinion as well.

Winkelman Van Hessen
Sept 2014 - Feb 2015Intern Corporate communicationsAs an intern within the department of Corporate Communications/Corporate Branding, I work on various projects concerning corporate communications. My responsibilities: - writing and sending out press releases- organizing press events- writing content for our and clients' websites and newsletters- setting up content calendars- performing competitive analyses- social media monitoring

De Vormgevers
Mar 2015 - Apr 2016Project manager (Online) Marketing and CommunicationsAs a project manager I am responsible for:- monitoring the progress of prjects in terms of quality, agreements and budget.- first line customer communication- giving internal trainings on SEO- community managementNext to being a project manager, I am also responsible for the execution of marketing and communications projects, subdivided into:- creating marketing and communication plans- writing (SEO) content & transferring it into our CMS system- creating content calendars- monitoring and reporting around campaigns on brand awareness- giving SEO advice to our clients- community management. Show less

Ordina
May 2016 - Feb 2019Digital Marketing ConsultantAs a Digital Marketing Consultant at Ordina, I fulfil different fulltime roles at client side. Currently, I work for Philips Group.Extracurricular activities:- Young Professional Program (including courses such as Agile teamwork, Advisory skills, Personal growth, Lean, Sales, Mobile and Commercial and creative writing)- Advances Digital Marketing courses (SEO, Google AdWords, Contentmarketing, Social media, Google Analytics, Marketing Automation & Emailmarketing).- Giving training on Digital Marketing (the basics) myself to other employees within the organization of Ordina. Show less

Philips
Sept 2016 - Oct 2017Interim Digital Communications ManagerOur business is in the core of Royal Philips: we connect consumer insights with health care knowledge and technology. It is a young and fast growing business offering Personal Health programs to consumers. These programs will enable individuals to measure vital signs with the health devices to understand how lifestyle choices affect their body; to set goals and monitor their progress; and to stay motivated with intelligent programs, developed with leading doctors and psychologists, responding to individual progress and making personalized recommendations. Within the M2O team for Personal Health Solutions, I started as a Content/Asset manager, but I managed to broaden my role to Digital Communication Manager. Currently, I am responsible for managing all content for all of our products in which I keep up and edit visual and textual content for online use. Next to that, I work within consumer listening tools and improve the content for our products on retailer websites to make sure our products get better reviews. Finally, I make sure we have SEO friendly content to improve traffic to our websites. Show less

NS
Oct 2017 - Dec 2018Als Communicatiespecialist houd ik mij bezig met de volgende zaken:- communicatie rondom het nieuwe product NS Flex (www.ns.nl/flex)- communicatie over de nieuwe dienstregeling 2019- communicatie over de verspreiding van nieuwe NS-Business Cards- communicatie over een live webinar van Roger van Boxtel met medewerkers van NS- uitdenken van nieuwe videoformats en het managen van de ontwikkeling ervan- copywriting voor het fysieke medewerkersblad van NS- projectmanager voor het jaarverslag van NS- bedenken en uitvoeren van een campagne voor het interne communicatieplatform Yammer- contentmanagement via Sharepoint Show less De afdeling Communicatie versnelt de businessdoelstellingen van NS door de inzet van inspirerende, effectieve communicatie en conversatie. De afdeling voert centraal regie op interne en externe communicatie van beeldbepalende en impactvolle onderwerpen, issues en thema's waarvan de verwachting is dat deze de reputatie van NS raken of verbeteren. Vanuit het team Content & Creatie wordt content gemaakt die mensen raakt.Binnen het Content & Creatie team ben ik verantwoordelijk voor het succes van het interne communicatieplatform om dialoog tussen medewerkers te bevorderen. Daarvoor doe ik het volgende:► bedenken en uitvoeren van een strategie om het platform tot een succes te maken► uitdenken van formats en ludieke acties (o.a. creatieve video's en user generated content) en het creëren van die content om het platform nog rijker te maken► trainen en ondersteunen van collega's rondom het platform► creëren van draagvlak binnen de gehele organisatie (o.a. binnen managementteams)► meten van het succes van het platform m.b.v. data en bijsturen op plekken waar dat mogelijk is Show less
Interim Communicatiespecialist [via Ordina]
Sept 2018 - Dec 2018Interim Communitymanager
Oct 2017 - Aug 2018

VodafoneZiggo
Oct 2019 - nowMet veel plezier en enthousiasme bedenk & ontwikkel ik campagnes voor de zakelijke doelgroep (MKB segment). Voorbeelden van producties die ik (mede) ontwikkeld heb, zijn: de Working Apart Together campagne (2020), de Business Break podcast (samenwerking Business Insider) (2021), de Out of Office podcast (samenwerking BNR) (2021) & de Veilig Hybride werken campagne (2021). Als manager van drie trainees (roulerend elke 1.5 jaar) binnen B2B coach ik hen op individuele groei en ontwikkeling binnen hun opdracht(en) en de organisatie VodafoneZiggo. Als Scrum Master van het team binnen B2B (MKB) zorg ik ervoor dat het team optimaal kan presteren en continu blijft groeien. Dit doe ik door de juiste vragen te stellen, belangrijke gesprekken en sessies voor samenwerken te faciliteren en een open cultuur (met continue feedback) te realiseren.
Content & Communication Specialist
Feb 2019 - nowManager B2B Discover trainees
Oct 2021 - nowScrum Master
Oct 2019 - now
Licenses & Certifications

Praktische Coachingsvaardigheden
Schouten & NelissenSept 2020
Advanced Digital Marketing
How & KnowerJul 2017
Situationeel Leidinggeven
Boertien Vergouwen OverduinFeb 2024
The Pyramid Principle
De Monchy & BakkerAug 2022
Professional Scrum Master II
Scrum.orgSept 2022
Professional Scrum Master I
Scrum.orgMar 2019
SEO Basis
2Bfound - Zoekmachine MarketingOct 2015
Volunteer Experience
Bestuurslid
Issued by Korfbalvereniging Koveni on Oct 2023
Associated with Emma De GraafVoorzitter commissie Communicatie & Media
Issued by Korfbalvereniging Koveni on Jan 2011
Associated with Emma De GraafKorfbaltrainer/-coach
Issued by Korfbalvereniging Koveni on Sept 2015
Associated with Emma De GraafKorfbalclinics
Issued by Basisscholen in Nieuwegein e.o. on Sept 2012
Associated with Emma De GraafOrganisatie jaarlijkse kamp
Issued by Korfbalvereniging Koveni on Jan 2012
Associated with Emma De Graaf
Languages
- enEngels
- duDuits
- frFrans
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