Muhammad Arsalan

Experience

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  IT Alrounders

  Jul 2013 - Jul 2014

  System Engineer

  •Installation of Windows Servers 2008 & 2012.•Installation of Windows 7 & 8.•Responsible for maintenance of Computers and IT Lab.•Maintenance of Computer servers.•Configuration of Windows Servers (Active Directory, DNS, DHCP etc.)•Backup of daily installed servers and whole work in IT lab.•Troubleshooting and Configuration of Windows Servers 2008 & 2012.•Responsible for training to the new students about networks, LAN and servers 2008 & 2012.•Troubleshooting and maintenance of LAN Network.•Installation of Microsoft Exchange Server 2010.•Installation of Roles (Mailbox, Client server etc.) of Exchange Sever 2010.•Configuration of different roles of Exchange Server. Show less

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  PTCL

  Sept 2014 - Oct 2015

  NOC Support Engineer

  •Worked on Access Networks and National NOC for monitoring network.•Supervise/Handle CRM generated trouble tickets. •Troubleshoot all major issues that face national NOC like Slow Browsing/Downloading IPTV Flickering/Freezing•Configuration of ZTE, Huawei and Alcatel (DSLAMs, MSAGs and ONUs).Working on NGN. Coordination with vendors (Huawei, ZTE, Alcatel) for smooth O&M activities of the network.•Monitoring of BRAS(s). Monitoring of network using Optix iManager T2000, ZXONM E300 and ZXONM E100 NMS.•Introduce/Supervise 1212 Helpline in Etisalat Pakistan for Technicians support in any kind of issues (slow browsing/downloading, IPTV flickering/Freezing, Port Enabling/Multicasting, Cards Configurations etc.).•Operation, maintenance & troubleshooting of multiple vendor’s equipment. Involvement in etro Bus project•Floor Supervisor in 1218 broadband support Helpline•Handle technicians and IT staff to ensure projects are delivered on time and within budget.•Resolving any support issues that are raised to the service desk•System Administration and Maintenance in Etisalat Pakistan Noc and Call Center•Provide support on multiple software’s (Oracle CRM, AAA, BNCC and MMBB Support Portal)•Preparation of Feasibility Reports according to Network availability and Customer demand•Trouble Tickets opening/closing, escalation and coordination with field staff.•Fault diagnosing & Rectification of DSLAMs•Monitoring and maintenance of Optical network units (ONU’s) and Optical line Terminals (OLT’s) and analyzing their performance•Monitoring of Huawei switches, and in case of failure / problem, coordinating with switching sections to resolve the issues•Supervising planning and scheduling of site work•Working on Huawei M 2000 for stats monitoring and system configurations•Working on Huawei LMT for network alarms and faults monitoring. Show less

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  DinCloud

  Apr 2016 - Sept 2017

  TAC Engineer

  24 X 7 Support and Monitoring to Ensure a Proactive Problem Recognition and Resolution of System and Network Issues. Manage and monitor SLAs for uptime and performance of core Infrastructure. System and Network Administration. Deployment of Domain Controller, Active Directory, Proxy Server, DHCP, DNS. Ÿ L1 Support for VMware ESXi and KVM hypervisors. Familiar with CEPH, SSD and NetApp Storages. Installation and configuration of Dell vWorkspace (Desktop Virtualization Software). Deployment of LAN network for customers.Monitoring Configuration and Management of Zabbix based on SNMP.System and Network Administration. Show less

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  Telenor

  Sept 2017 - now

  Service Operations Officer