Arijit Mukherjee

Arijit Mukherjee

Customer Support Engineer

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location of Arijit MukherjeeGreater Kolkata Area

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  • Timeline

  • Skills

    Cisco technologies
    Vendor management
    Networking
    Network design
    It service management
    Pre sales
    Wan
    Network administration
    Routers
    Servers
    Change management
    Switches
    Security
    Infrastructure
    Cisco certified
    Troubleshooting
    System administration
    Software installation
    Nortel
    Procurement
    Cisco systems products
  • About me

    Target oriented, goal focused and creative professional in the field of Information Technology Operations & Services, System Integration projects, and IT service management. Experienced in ITSM processes, Project Management as well as directing Technical, Change Control, Implementation, Infrastructure Analysis and Design. Proven ability to oversee technology operations and processes. Hands-on professional with ability to liaison between technical and other non-technical teams and managing IT infrastructure operations

  • Education

    • Bidhan Nagar Govt High School

      -
    • Bidhan Nagar Govt High School

      -
    • Calcutta University, Kolkata

      1994 - 1997
      Bachelor's degree Chemistry 45
    • IndSearch, Pune

      1997 - 1999
      Masters In Computer Management 60
  • Experience

    • CMS Computers Limited (INDIA)

      Sept 1999 - Sept 2001
      Customer Support Engineer

      Deputed as FM Engineer in IDBI Supervised and monitored 121 machines along with Win NT 4.0, Linux 6.2 and Sun Solaris Servers. Installed and configured terminal emulation software like Kermit and Telnet. Successfully installed proxy server in Linux through squid and Internet connection through ISDN router.Deputed as FM Engineer in Global Tele Systems Ltd., (ISP)  Regularly monitored and maintained the ATLAS Messaging System. Responsible for Unix System Administration (Sun Solaris). Maintained RAS & SNS servers running in Win NT environment. Provided hardware solutions and network support to the clients.Deputed as FM Engineer Reliance Telecom Ltd., Kolkata Administered Unix Operating system for the Telecom Software, which pertained with the daily back up of the file system. Maintained the incoming Ttfiles, identified errors, checked disk space and kept tab on daily call ratings and bill runs. Provided first level support in networking along with hardware solution to the customers. Show less

    • Shriram Insight Share Brokers Ltd

      Oct 2001 - Oct 2002
      Systems Executive

       Effectively maintained leased line and ISDN network, configured and troubleshooted RAS. Implemented the process of laying the leased line from Kolkata to 30 different locations. Maintained and managed large networks which encompassed 400 numbers of branches. Configured and managed Cisco 803, Cisco805, Cisco770, Cisco1720, Cisco2600 and Cisco3600 series routers. Instrumental in the successful implementation of the process of setting up ISDN connectivity between the branches. Configured and maintained chanelized E1 and ISDN PRI. Successfully handled different types of HSL (Telindus, Ascom etc.) Show less

    • Network Solutions Pvt. Ltd. - An IBM Company

      Nov 2002 - Nov 2003
      NIS Engineer

       Provided support to the Standard Chartered Bank for maintaining the network for them, which included Cisco 7200 routers, Cisco 2600 routers along with the maintenance of leased lines and ISDNs. Implemented new leased lines and configured routers. Project Executed:  Undertook network implementation of IIBI, which encompassed configuration of chanelized E1, and implementation of leased lines. Configured VOIP with the use of Cisco 2600 router, Cisco 1700 router and Cisco IP phones and Call Manager. Effected network implementation of Citi Financial which entailed configuration of leased lines in Cisco 1721 routers and ISDN backup along with the execution of leased line and ISDN. Show less

    • Haldia Petrochemicals Ltd

      Dec 2003 - Jan 2023
      Sr.Manager Information Systems

       Entrusted with the responsibility to work on Cisco, Nortel Router Installation and Configuration, configuration and monitoring along with troubleshooting. Successfully handle all aspects of maintenance functions in Gigabit local area network and leased line/ISDN based Wide Area Networking. In charge for Network management and administration encompassing monitoring LAN devices (Ethernet switches and WAN routers). Installed, configured and administered WAN devices, Cisco & Nortel routers. Designed and implemented support for WAN. Look after vendor management, handle IT procurement and undertake technical bid analysis and technical negotiation for procurements. Look after the infrastructure and facility management support of HPL. Look after the day to day helpdesk support. Involve in IT procurement. Show less

    • Goldstone Cements Limited

      Jan 2023 - Feb 2023
      General Manager
    • PrepEat

      Oct 2023 - now
      Technology Head

      IT Technical,Team Management, Development,AI

  • Licenses & Certifications

    • CCNA

      Cisco