Dr. Anthony Timipade Zuokemefa DLBA FIMC FCIHRM CMC CMS Ch.HRC CCSS

Experience

• 

  Maroko Bay-shore Suites

  Aug 2003 - Jun 2007

  Front Office Manager

  Front office operation management, reservation management, property management.

• 

  Colonades

  Jul 2007 - Nov 2007

  Front Office Manager

  Client/Customer relationship management, Business Development, Room Division Management .

• 

  Colonades Hotel and Resort

  Jan 2010 - Jun 2020

  Source for new and potential customers and clients.Development of new business Hospitality Event management, Client/customer relationship management.Developed new strategies to capitalize on opportunities, to meet company goals, and increase company's growth.Determined strategies to address increase in sales numbers.Created the best pricing of goods to retain customer satisfaction, enabling the company to meet its profit goals.Closely supervised team members, sales plans, and tracked employee performance, resulting in sales growth.Collaborated with advertising managers to design and implement plans for existing, new and potential customers.Consulting with clients about products and services.Preparing credit proposals and other related documents.Expanding and developing new customersCollaborate with Account Management and Planning teams to develop effective campaign management, resource management tools and documentation.Generate growth and brand image through business development systems and marketing strategies.General Management in Hospitality and Hotel.Identifying marketing opportunities and customer needs.Preparation and completion of strategic action plans.Assistance in the preparation of presentation materials for the conferences and client meetings.Develop and execute strategic marketing plans.Lead marketing team in developing and executing new channels and partners.Keeping in touch with new and potential clients.Interview for hiring of new employees.Organizing market research. Show less Supervises overall activities in the all department.Delegates duties to supervisors and prepares work schedule for them.Update information changes in resort policy and procedure and enforce them.Ensures good communication between front office and other departments.Performs all duties applicable to the night shift ensuring all report, system checks as well as run of the day (date system change) are performed accordingly to standards and hotel requirements.Liaise closely with Housekeeping to ensure that optimum number of room / suites are available and all incoming guests requirements are met.Actively take part in Sales Activity within the hotel including referral of lead to the Sales officeReads all reservation correspondence prior to the guest arrival.Personally welcomes guests and allocates rooms accordingly.Resolves guest complaints during stay in the hotel or endeavors to provide the maximum service possible always with a margin for flexibility.Conducts regular inspections of areas directly under his responsibility.Coordinates with the training department to implement training plans.Prepare revenue and occupancy forecastingMaintains key control according to organizations policy.Performs Duty Manager responsibilities on rotating shifts Perform any other duties as assigned by the Management Show less

  • Marketing and Business Development Manager

    Nov 2007 - Jun 2020

  • Rota Duty Manager

    Jan 2010 - Dec 2015
• 

  ROYAL RESIDENCES ( By Design Union)

  Dec 2021 - Apr 2022

  Business Development Manager

  Best of World Class Hospitality Treatment with Boutique Rooms and Apartment for Unequaled Comfort.

• 

  Caritas INN Lekki

  Sept 2022 - Dec 2023

  General Manager
• 

  The Delborough Lagos

  Nov 2023 - now

  Operations Manager