Roni Roque

Experience

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  Baliuag

  Oct 1997 - May 2000

  Acts as a receptionist to the inquiring students. Planning and implementing the internal and external marketing of the school.Getting schedule for the Career Orientation Seminar (COS) to different high schools in Bulacan.Giving Career Orientation Seminar (COS) to different high school in Bulacan.Assisting the Marketing Manager from time to time. Assisting new enrollees of the school. Preparing the monthly monitoring report of new enrollees and old students.Handling the telephone inquiries from time to time.Designing flyers, brochures, and streamers using Adobe PageMaker Show less Acts as a receptionist to the inquiring students. Assisting the Marketing Manager to get schedule for the Career Orientation Seminar (COS) to different high schools in Bulacan.Assisting the Marketing Manager in giving Career Orientation Seminar (COS) to different high school in Bulacan.Assisting the Marketing Manager from time to time. Assisting new enrollees of the school. Handling the telephone inquiries from time to time. Show less

  • Marketing Assistant

    Jul 1999 - May 2000

  • Student Assistant

    Oct 1997 - Jul 1999
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  Pinnacle Computers Inc

  May 2001 - Oct 2001

  Secretary, Marketing Assistant

  Handling the computer spare parts inventory. Handling the daily cash sales.Assisting the customers from time to time.Doing the sales invoice and delivery receipts.Handling the installation of computer software

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  Fredex Motor Network

  Jun 2001 - Sept 2001

  Branch Manager

  Planning and implementing the monthly internal and external marketing of the company.Checking the daily inventory of the showroom stocks including the motorcycle available. Checking the Daily Sales Report and the Daily Cash Sales.Arranging appointments to different Government and Private sectors along the vicinity.Hadling the personnel training every month.Attending the monthly branch manager's meeting. Handling the progress report to the President of the company.Expanded sales to include mass market accounts.Expanded sales team from 50 to 100 representatives.Expanded sales from 50% to 100%.Preparing the monthly sales report.Preparing the monthly progress report. Show less

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  Kodak Express

  Sept 2002 - May 2003

  Sales Clerk

  Handling the daily inventory. Handling the daily cash sales.Assisting the customers from time to time.Taking pictures using digital camera.Editing pictures using Adobe Photoshop.Loading and unloading films to different cameras.

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  Fredex Motor Network

  May 2003 - Jun 2003

  Secretary

  Handling the sales invoice and delivery receipts of the company.Doing the daily inventory.Checking the showroom stocks from time to time.Assisting the Branch Manager to implement the new marketing strategies of the company.

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  Shifa Decoration Plants

  Oct 2003 - Feb 2004

  Secretary, Administrator

  Handling the incoming and outgoing calls of the company.Handling the Manager's appointment everyday. Typing quotations of real and artificial plants. Doing company profile and company brochures using Corel Draw.Doing the sale invoice and delivery receipt.Checking the company's email everyday.

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  Al Naboodah Contracting LLC

  Feb 2004 - Dec 2004

  Receptionist and Telephone Operator

  Receives incoming and outgoing telephone calls. Handling all the incoming and outgoing international calls of the company. Handling switch - board (Ericsson) from time to time.Receiving incoming and outgoing files. Setting - up an appointment for the managers.Typing Subcontract Award documents, memos, miscellaneous, and other related letters.

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  RMH Teleservices Asia Pacific Inc

  Sept 2006 - Oct 2007

  • Handled classes for both lines of business.• Develop curriculum for Amazon.com and Amazon.co.uk• Develop Training Alerts for the agents.• Attending national and internal calibrations.

  • NCO

    Sept 2007 - Oct 2007

  • NCO

    Sept 2006 - Sept 2007
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  NCO

  Oct 2007 - Apr 2008

  Trainer

  • Conduct New Hire and Conversion Training Classess.• Conduct T-Mobile uptraining instructor led classes or NCO developed courses.• Update New Hire Database report.• Classroom Preparation: Create a safe learning environment. • Access, Log on, and Passwords: Ensure that the class has access to (NCO and T-Mobile tools & phone access). • Parking Lot Questions: Ensure all questions are answered or within 24 hours if they need to be researched. Follow-up with the class if the question has been escalated to T-Mobile and a longer timeframe for response is expected. • Enforce Classroom Rules: during Day 1 of Product Training• Adhere to the T-Mobile Training Schedule: Ensure being compliant with the T-Mobile curriculum schedule. • MHN Agents: determining the Most Help Need agent on the 1st week of Product Training.• Attending T-Mobile Train the Trainer Conference Calls TCC Support• Agent Observations - Perform a minimum of 1 Quality Score per agent per week in TCC.• Phone Time: Complete a minimum of 8 hours of phone calls per month Show less

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  RMH Teleservices Asia Pacific Inc

  Apr 2010 - Jul 2012

  • Supervise Trainers and all training classes.• Develop new curriculum for new hire and tenured agents for up-training.• Overseeing completion of Product Training for the site.• Observed classroom performance and holding performance to standards.• Overseeing TCC Performance• Partnering with operations, business support and the rest of the site• Auditing of New Hire Database• Verifying if Trainer/s completed their phone time.• Overseeing Trainer Quality Calls Performance.• Completed Training the T-Mobile Way curriculum.• Ensuring agent’s performance is met for Quality, CRT and $ collected.• Conduct New Hire Training Classes.• Conduct T-Mobile Uptraining instructor led classes. Show less • Overseeing Training Team directly (trainers, training assistants and senior reps).• Directly supervises new hire trainees.• Sets up and maintains training facilities and materials.• Attends Train-the-Trainer calls, classes, or workshops when required.• Prepares, develops and conducts personal one-on-one training and development plans for agents.• Develop and make recommendations on curriculum. If there are gaps in training curriculum, obtains approval for resolution to Clients and take action to correct.• Overseeing completion of Product Training for the site.• Attends client call calibration every month. Attends local calibration every week to make sure that call recommendation are in one place.• Observed classroom performance and holding performance to standards.• Delivers corrective action if required. Supervises Academy Bay or production agents if necessary.• Partnering with operations, business support and the rest of the site (classroom assignments, training schedule).• Auditing of New Hire Database. Maintains new hire paper works (attendance, coaching log, corrective action). Submit daily training report to Training and Quality Manager if handling a class. If not handling a class, checking and verifying all training reports submitted by trainers. • Verifying if Trainer/s completed their phone time.• Overseeing Trainer Quality Calls Performance. Monitors, evaluates and reports progress of trainees to appropriate management.• Completed Training the T-Mobile Way curriculum.• Ensuring agent’s performance is met for Quality, CRT and $ collected.• Conduct T-Mobile Up training instructor led classes.• Stays current on all program changes.• Interacts with clients on specific tasks, projects, and assignments (e.g., Train-the-Trainer courses).• Prepares and submits final training report to appropriate management. Show less

  • Senior Trainer/ Training Supervisor

    Apr 2008 - Jul 2012

  • Senior Trainer/ Training Supervisor

    Apr 2010 - Jul 2011
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  51Talk

  Sept 2012 - May 2015

  Free Lance ESL Teacher
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  Royale Business Club International Inc.

  Sept 2014 - Jan 2018

  Independent Global Distributor

  Looking for international business partners for beauty, health and wellness products

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  ABC360

  May 2015 - Dec 2015

  Online English Teacher

  • Conducted video classes on line for Chinese students.• Specialized in Business English, IELTS, Daily English and FREE Talk conversations.• Perfect attendance awardee.• Awarded as one of the tenured teachers.

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  Language Bean

  Dec 2015 - Jan 2018

  Country Manager

  • Conducted initial and final interviews for applicants.• Facilitated demo classes.• Facilitated orientation and teacher’s onboarding.• Manages a group of 20 teachers.• Trained, develop and monitor each teacher every day.• Developed books and curriculum from absolute beginner to advanced level students.• Evaluate teacher’s performance per month.• Created and developed teacher’s pay scheme.• Maintained a good working environment between teachers and company.• Have an open communication between teachers and students.• Conducted group and individual classes.• Conducted promotion classes as part of marketing and sales. Show less

• 

  Self-employed (home based)

  Jan 2018 - now

  Executive Assistant To The President
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  EYM TRADING

  Mar 2018 - now

  • Executive Assistant To The President

    Jan 2018 - now

  • Executive Assistant To The President

    Mar 2018 - Oct 2018