Everick Still

Experience

• 

  HealthPort LLC

  Oct 2001 - Jul 2006

  Client Support Specialist

  Effectively managed inventory (Laptop, Desktop & Scanners) asset tagging and shipping.Daily laptop, desktop and scanner repair, including contacting vendors for parts orders.Provide Tier II and III support to effectively resolve helpdesk issues via phone and email. Make routine visits to assigned remote offices though out Metro Atlanta.• Scanner Repair (Fujitsu fi-6130, fi-4220C, and fi-6770)• Customer Service Support Tier II & III• All Laptop repairs• Install and Configure HealthPort Software (SmartScan)• Stay current with knowledge of related technologies, designs, methods, and trends Show less

• 

  SCS System

  Jul 2006 - Aug 2007

  Client Support Specialist

  Primarily focused on providing support to small businesses and local user via phone and email. I build custom computer and small servers and requested by clients. I also Installed, configured, and Monitored Closed Circuit Television Camera Systems, including the DVR System. Gain knowledgeable experience with the installation of Home Automation System (Crestron). Excellent experience with the installation and configuration of Retail ICE Point of Sale Systems.• Installing and running RG59 Siamese Cable• Plan, locate and mount CCTV Camera• Design and Customize Touch Screen Panel for Homes and Retail Businesses • Mounting, wiring, and configuring Creston Hardware• Pre & Post Construction Mounting Kit• Network Video Streamer, Crestron Home CAT5 AV Cable, and Relays etc. Show less

• 

  Visiting Nurse Health System

  Aug 2007 - Feb 2013

  Client Support Technician III

  Confidently provide focused end-user support via telephone, email, walk-up, desk-side and remote.Work closely with end-user to determine and effectively resolve issues and recommend solutions to avoid future problems. Investigate low priority issues and escalate in accordance with Helpdesk procedures. Monitor Client Support queue for support requests from clients, acknowledge request, and record request in appropriate internal system for disposition within specified service level agreements.• Orchestrated installation, troubleshooting, administration, and upgrades to all desktops, laptops, printers, hardware (including Smartphones and Switches) and software applications.• Installed and setup Linux (Fedora 19)• Provide escalation level technical software, hardware and network problem resolution to other Client Support Technicians, Systems and Network Administrators and 5 external vendors over 350 field users and 400 internal office users.• Manage Monthly rollouts • Assists in developing enterprise solutions for deploying and supporting Windows XP, 7and 8 desktop operating system and application platforms. Establish, upgrade and maintain standard GHOST and WDS images for all models and current type computers.• Audio visual Support (Whiteboard and Projectors), and webinars • Provide hands-on and remote desktop PC and telephony support to both end-users and market IT staff requiring assistance. • Install, Configure and Troubleshoot McKesson (Horizon) software and (SQL) Database • Serve as third-level troubleshooting resource for Technicians requiring direction for complex technical issues as basic-to-advanced installation, configuration, and repair and troubleshooting of the enterprise desktop computing platform.• Transport equipment on a rotating basis to client’s different locations in multiple facilities in Atlanta, Sandy Springs, Duluth and Fayetteville, GA. Show less

• 

  Meadows & Ohly, LLC

  Feb 2014 - now

  Director of IT

  Responsible for overseeing and coordinating all IT functions for corporate and field employees. This includes the set up and maintenance of network, computers, printers, copiers and telephone equipment. This position will also assist users with technical problems, answer inquiries and perform repairs both in person and remotely. Essential Duties and Responsibilities: • Liaison to outsourced 3rd party providers (IT, print management & phone service). • Perform routine maintenance to the company’s network and individual computers. • Troubleshoot and perform routine maintenance to company’s copiers, printers, fax machine, and postage machine. • Maintain and review all service contracts with IT and equipment vendors. • Develop, maintain, and monitor procedures for all server backups. • Review technology provider’s IT logs and emails daily for possible hot spots and trends. • Perform on-site and remote technical support for all employees. • Make recommendations for new computer equipment, software and supplies as needed. • Prepare annual IT budget. • Maintain inventory of all office equipment, hardware and software items. • Coordinate training for employees to learn and/or stay current with new technology. • Obtain basic understanding of all software and perform any updates and troubleshooting when necessary. • Work on special projects as needed. • Assist in developing long-term strategies and capacity planning to meet future technology needs. • Collaborate with Managing Director to establish and enforce proper technology practices and procedures (for example, email signature block, Outlook archiving, etc.). • Serve as resource for Marketing Communications Specialist especially regarding web hosting, as needed.• Provide audio/video support (as needed) for meetings. • Provide assistance with Hightail dropbox account, Skype, conference calls, etc. Show less