Hamid Taha

Experience

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  MAPNA GENERATOR ENGINEERING & MANUFACTURING CO. PARS

  Jul 2009 - Jan 2022

  • Led a help desk team, providing 2nd and 3rd line support to resolve hardware, software, and user issues, ensuring timely and effective solutions.• Managed Active Directory, including user accounts and permissions. Developed and optimized Group Policies to enhance security and compliance.• Maintained an accurate IT asset inventory, ensuring all hardware and software resources were available and efficiently allocated.• Managed Horizon VDI, including the creation of master VMs and the assignment of virtual desktops, ensuring seamless user experiences.• Administered ESXi hosts, vCenter, and VMs, ensuring high availability and performance of the virtual environment.• Ensured all IT operations adhered to ITIL and ISMS standards, promoting best practices in service management and security.• Provided training to IT and non-IT users, created detailed documentation, and updated the IT knowledge base to enhance operational efficiency.• Played a key role in developing disaster recovery and business continuity plans• Contributed to the implementation of security measures aligned with ISO 27001 standards, strengthening the organization’s overall security framework. Show less

  • Senior Infrastructure engineer

    Jan 2012 - Jan 2022

  • IT Support Specialist

    Jul 2009 - Jan 2012
• 

  CSI Ltd (A CSI Group Company)

  Jul 2022 - now

  • Lead a shift team, overseeing events and incidents, ensuring seamless handovers, and acting as the primary escalation point.• Manage incidents for high-profile MSP clients, ensuring swift resolution within SLA through emails, ServiceNow, and SolarWinds.• Perform user administration tasks, including account management in Active Directory, Azure AD, Entra ID, SharePoint, and Exchange online.• Monitor jobs, backups, and client servers, ensuring smooth operation via task scheduler applications.• Handle incident management, escalating to third-party providers or data centres when necessary.• Maintain and update knowledge base articles and procedures.• Train new team members and update the team on customer-specific tasks and processes.• Provide desktop support for escalated internal system and profile issues. Show less • Manage daily operations of IBM i systems, including checking or submitting backups and jobs.• Streamline hardware procurement processes by Collaborating with 3rd parties and Datacentres and managing their accesses and part needs.• Oversee the monitoring of infrastructure, applications, and network performance, ensuring optimal functionality.• End user enterprise operations center support using ServiceNow ticketing systems.• Direct the response efforts during incidents, coordinating with technical teams to resolve issues promptly. Show less

  • Enterprise Operations Centre Shift Leader

    Feb 2023 - now

  • EOC Operations Analyst

    Jul 2022 - Jan 2023