Joe Van Der Vyver

Experience

• 

  DailyTEK

  Dec 2020 - Nov 2021

  Administrator

  I started working in e-commerce at DailyTek DistributorsI was in charge of both configuring and managing multiple pieces of software, ranging from Accounting, inventory management, and CRM tools. I was also heading the development and integration of their different online platforms, developing and managing the company website on my own. I also dealt with multiple vendors to sort out their shipping and online payment capabilities. I developed multiple standards for stock management, predicting stock levels throughout the year and determining restocking quantities, as well as crafting effective storage solutions. Show less

• 

  ULURU

  Feb 2021 - Jul 2023

  Director

  I am a Director and co-owner of Uluru-holdings, a small web development startup that branched into the hosting world as well. Our main focus was on I am in charge of managing the back end when developing sites for clients. Finding out what our clients need and then dealing with hosts to get the proper resources in place. In time we were able to provide these hosting services in house, for clients who wanted to start from scratch. I provide technical support for both clients and my team to ensure that production continues to flow smoothly Show less

• 

  Xneelo (Pty) Ltd

  Aug 2022 - now

  AI:A large portion of my time was spent on founding and contributing to various projects which include:Founded a consultant efficiency program supplementing team workflows across the board.Pioneering AI application exploration and integration based on both online as well a local open source systems, including:-The OpenAI Suite-Meta AI-Zapier-Voiceflow-AnythingLLM-In addition to the above, I have experience with other big names in the LLM and management system industry as part of my research endeavors. Paved the way for future AI initiatives through meticulous documentation and hands on guidance across multiple domains including customer support, recruitment, training, engineering, and management.Tech Support:Provided Senior level technical support in a call centre, taking on and resolving escalations from first level consultants and providing support via VoIP, ticketing, and Live Chat platforms. Acted as mentor to first level consultants assisting them with their progression in the company, unlocking their full potential. Proficient in overseeing service stability and providing cybersecurity support. Additional expertise in Linux system administration, along with monitoring and abuse mitigation. Show less

  • AI Prompt Engineer

    Jun 2024 - now

  • Senior Technical Support Floor Manager

    Apr 2024 - Jun 2024

  • Technical Customer Support Consultant

    Aug 2022 - May 2024