Jeffrey Poh Wei Lung

Experience

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  Yun Nam Hair Care Sdn bhd

  Jan 2005 - Jun 2005

  Technical Support Assistant

  During this short tenure, I perform in depth hardware and software maintenance as well as supported system setup in new outlets.Additionally, I rendered remote technical support to outlets as well as user training.

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  Whizzwork Sdn Bhd

  Dec 2005 - Jul 2007

  System Engineer

  I took on this role to carry out installation, maintenance, troubleshooting as well as preventive maintenance of an array of hardware, servers, network and backup equipment as well as peripheral devices.Part of the role involved administering a myriad of software including Windows & Microsoft Office, Symantec Veritas Backup Exec, Symantec Antivirus, Symantec Brightmail Antispam, Trend Micro Antivirus, Microsoft Exchange, MailNow, Lotus Domino and Lotus Notes.Besides that, I also led various projects encompassing desktop and notebooks migration, Sun workstations installation, server migration as well as new server setup. This covered working closely with vendors in performing installation and maintenance work for customers.Other than that, I also served as key account manager in overseeing various key accounts including Daimlerchrysler Malaysia Sdn Bhd, Insfield Insurance Brokers Sdn Bhd, Asia Property Development Sdn Bhd, CapitaLand Sdn Bhd, Loreal Malaysia Sdn Bhd as well as Carigali-PTTEPI Operating Company Sdn Bhd.Lastly, I prepared documents and manuals for customers. Show less

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  OB10 Sdn Bhd

  Aug 2007 - Jan 2012

  Team Lead Technical Operation APAC

  Amazing experience!I was hired to lead the team in expediting end to end system administration encompassing Linux, Solaris, Windows Servers and VMWare towards improving the scope of service.Here, I planned and executed system deployment, maintenance as well as backup for both local and production servers. This involved developing strategies to overcome resource limitation while ensuring all tasks are executed at the highest standards.Other key accountabilities included:- Provided key insights in the development and implementation of IT visions as well as strategies in line with the overall strategic business plans.- Streamlined work processes while aligning the IT standards and manuals covering human resources, quality assurances as well as cost control.- Initiated root cause analysis to identify and resolve critical performance issue in the system.- Led the procurement assessments and contracts negotiations.- Monitored the processes in line with the Auditing Standards (SAS) 70 and International Standards for Assurance Engagements (ISAE) 3402.In the areas of project management, I headed numerous hardware installation, office renovation, software upgrades and system migration projects where I have collaborated with the London and US system admin teams as well as vendors from Malaysia, London and US in ensuring smooth project implementation.Lastly, I organized training programs to enhance employees’ skills as well as prepared weekly status updates to the Head of Department of IT and Vice Presidents. Show less

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  Web Commerce Communications Limited dba WEBNIC.CC

  Feb 2012 - Jun 2012

  Technical Manager

  IT Project Manager | Cross-Functional Leadership | Technology OptimizationSeizing the opportunity to advance in my career, I took on a leadership role in overseeing the rollout of multiple IT projects. My experience spans user requirements gathering, project scoping, solutions development, UAT testing, and quality control—ensuring that each project was delivered on time and within budget.Key Responsibilities:Spearheaded the implementation of diverse IT projects, managing the full project lifecycle from requirements gathering to quality assurance and user acceptance testing.Led cross-functional teams to deliver projects efficiently, adhering to strict timelines and budget constraints.Provided rapid system support, overseeing troubleshooting and resolving complex hardware and software issues.Developed and implemented system improvement strategies, continuously optimizing processes to align with business goals.Benchmarked existing IT infrastructure and systems against the latest technologies, collaborating with management to drive efficiency improvements.Established strong, long-term relationships with third-party vendors, negotiating contracts and securing licenses to ensure compliance.I thrive in dynamic environments, leveraging my project management and technical expertise to drive system improvements and deliver high-quality results that meet business milestones. Show less

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  Compound Resources Sdn Bhd

  Aug 2012 - Mar 2017

  Manager

  Manufacturing Operations Leader | Budget & Forecast Management | Procurement & Logistics ExpertTransitioning from the IT domain into the manufacturing sector, I now oversee a large workforce to ensure smooth daily production operations, consistently meeting yield targets and driving efficiency. My role spans across various key areas, including production management, budgeting, procurement, and logistics.Key Responsibilities:Oversee production operations, ensuring alignment with yield targets and optimizing workforce performance.Define and manage monthly budgets, forecasts, and production schedules, balancing resources to meet business objectives.Lead procurement, logistics, and delivery activities, ensuring efficient supply chain management and timely product delivery.Introduced and implemented critical business systems, such as the Intranet, File Server, and an Accounting system, enhancing operational transparency and data management.Generate and present detailed monthly reports to the Board, providing valuable insights into operational performance and financial health.Maintain strong relationships with partners and vendors, spearheading contract negotiations and managing the acquisition of licenses.Drive market data analysis, staying informed on industry developments and best practices to keep the business competitive.My expertise in both IT and manufacturing allows me to bring a unique perspective to operational challenges, leveraging technology to enhance productivity while focusing on strategic growth. Show less

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  Qinetics Solutions Sdn Bhd

  Mar 2017 - Oct 2017

  Project Manager

  Project Manager | Agile Champion | System Development ExpertAs an accomplished project manager, I have successfully overseen multiple system development projects, including high-profile clients like Maxis. With a focus on delivering high-quality solutions, I excel at managing stakeholder expectations and ensuring alignment throughout the project lifecycle.My expertise lies in fostering collaboration between cross-functional teams and facilitating seamless integration of technical deliverables. By spearheading the adoption of Agile methodologies, I have promoted flexibility, adaptability, and continuous improvement, driving project execution to success.Key Achievements:Managed large-scale system development projects, including notable clients such as Maxis, ensuring timely and high-quality deliverables.Effectively communicated with stakeholders, maintaining transparency and alignment with project goals across all phases.Championed Agile practices, implementing strategies that enhanced team flexibility, improved processes, and ensured continuous delivery.Demonstrated strong control over project scope, timelines, and resource allocation, ensuring projects were completed on time and within budget.Led cross-functional teams, driving collaboration and ensuring the successful completion of projects.Proactively identified and mitigated risks, ensuring smooth project progression and exceptional client satisfaction.Continuously evaluated and improved project methodologies, integrating best practices to optimize efficiency and productivity.With a results-driven mindset and a passion for delivering impactful solutions, I ensure projects meet client expectations and organizational goals. Show less

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  Tradeshift

  Nov 2017 - now

  Dynamic Team Leader | SaaS Integration Expert | Cross-Functional CollaborationAs a results-driven leader, I have successfully managed a high-performing team across Kuala Lumpur and BPO offices, fostering a collaborative and innovative work environment. My approach blends hands-on leadership with strategic vision, ensuring seamless execution and delivery of technical solutions.I specialize in leading technical onboarding teams, overseeing the integration of seller ERP systems with the Tradeshift Platform, and streamlining operations through automated data exchange. By aligning cross-functional collaboration and stakeholder engagement, I ensure successful project outcomes and exceptional client satisfaction.Key Achievements:Spearheaded the technical development of connectors for ERP integrations, driving operational efficiency and enhancing seller experience.Cultivated strong relationships with sellers and cross-functional teams, ensuring cohesive project execution.Actively contributed to shaping the global team's vision and strategy, aligning it with organizational goals to drive growth.Recruited, mentored, and developed a talented team, committed to delivering best-in-class integrations.Maintained a proactive focus on industry trends and emerging technologies, continuously evolving team processes to stay ahead in the fast-paced SaaS landscape.Delivered projects on time and within budget, consistently exceeding client expectations.My passion for continuous improvement and innovation enables me to lead teams toward excellence in the rapidly evolving SaaS environment. Show less Team Lead | Technical Integration Specialist | Process OptimizationI have thrived in fast-growing, dynamic environments that encourage both personal and professional development. Working in a multinational atmosphere, I have taken advantage of startup policies to hone my technical and soft skills, driving exceptional outcomes in every role.As a team lead, I have successfully established and maintained Key Performance Indicators (KPIs), ensuring that my team stays on track toward achieving our goals. Taking ownership of both technical implementation and account projects, I have coordinated complex integrations for multiple customers and suppliers, effectively managing their interests and overcoming challenges. My focus on innovation has led to the creation of optimized processes that enhance team performance and ensure seamless supplier integration.Key Achievements:Led the development and monitoring of team KPIs, driving accountability and performance.Directed multiple simultaneous integration projects, resolving technical challenges in collaboration with stakeholders and suppliers.Developed innovative processes that streamlined operations and optimized team efficiency.Provided onboarding support and guidance to new team members, helping them integrate quickly and fostering emerging leaders within the organization.Engaged with key internal and external stakeholders to recommend, develop, and implement impactful solutions aligned with business goals.Effectively communicated with, coached, and trained team members, building a collaborative and high-performing environment.My approach emphasizes collaboration, strategic thinking, and adaptability, ensuring successful delivery of mission-critical projects and contributing to the organization's long-term success. Show less

  • Technical Integration Team Manager - Seller Integrations

    May 2022 - now

  • Technical Integration Engineer - Team Lead

    Nov 2017 - May 2022